Job Expired
Service Advisor | Novel Motor Company
Opportunity | Duty Description
- To create outstanding customer confidence in the service by ensuring a professional performance and exceptional commitment to customer care.
- To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
- To receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
- To maximise service sales and profitability by selling core, value added and incremental products.
- To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
- To facilitate the efficient operation of the workshop through the avoidance of non-revenue or diversionary activities, idle time and poor technician/ operative utilisation.
- Professionally sell additional products, services and repair work as appropriate to customers’ needs.
- Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
- Advise on predicted completion times and collection arrangements.
- Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
- Record customer prospect details accurately.
- Document all warranty work as per manufacturers’ requirements and dealership policy.
- Ensure all work has been carried out as detailed and charged for.
- Ensure all cash sales are charged and money collected on completion of work.
Opportunity | Duty Requirement(s)
- 5 years’ work experience is a similar position
- Grade 12
- Training in telephone answering techniques.
- Competency in numeracy and literacy.
- Training in dealership computer systems and workshop loading systems.
- Smart and well-presented person
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
- Ability to access and pass information to other staff and to log onto paperwork and working documents.
- Knowledge of manufacturer’s warranty procedures will be an advantage.
- Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
Closing Date: 23-11-2020
Email Address: [email protected]
Enquiries: Service Manager Land Rover
Phone #: 061 – 292 4000
Email Address: [email protected]
- This job has expired!
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