Opportunity | Duty Description

To create outstanding customer confidence in the service by ensuring a professional performance and exceptional commitment to customer care.

To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.

To receive customer enquiries by telephone and in person and successfully convert these into firm bookings.

To maximise service sales and profitability by selling core, value added and incremental products.

To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

To facilitate the efficient operation of the workshop through the avoidance of non-revenue or diversionary activities, idle time and poor technician/ operative utilisation.

Professionally sell additional products, services and repair work as appropriate to customers’ needs.

Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.

Advise on predicted completion times and collection arrangements.

Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.

Record customer prospect details accurately.

Document all warranty work as per manufacturers’ requirements and dealership policy.

Ensure all work has been carried out as detailed and charged for.

Ensure all cash sales are charged and money collected on completion of work.

Opportunity | Duty Requirement(s)

5 years’ work experience is a similar position

Grade 12

Training in telephone answering techniques.

Competency in numeracy and literacy.

Training in dealership computer systems and workshop loading systems.

Smart and well-presented person

Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.

Ability to access and pass information to other staff and to log onto paperwork and working documents.

Knowledge of manufacturer’s warranty procedures will be an advantage.

Ability to calm and manage distressed and otherwise difficult customers in an effective manner.

Closing Date: 23-11-2020

Enquiries: Service Manager Land Rover

Phone #: 061 – 292 4000