As part of our talent team, you will be surrounded by unique talents and diverse minds, in an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Reporting to the Collections Head, you will manage the end-to-end legal recoveries function for Retail. This includes foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations, working closely with attorneys, sheriffs, executors and external debt collectors to protect the Group’s position while rehabilitating and retaining customers wherever possible.Hello Future Senior Legal Recoveries Manager – Retail Credit
Windhoek, Namibia
Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents and diverse minds, in an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Reporting to the Collections Head, you will manage the end-to-end legal recoveries function for Retail. This includes foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations, working closely with attorneys, sheriffs, executors and external debt collectors to protect the Group’s position while rehabilitating and retaining customers wherever possible.
Job Summary
- Employer: FNB (First National Bank), part of FirstRand Group
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Legal
- Closing Date: 2026-10-02
Key Responsibilities
- Manage foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations
- Coordinate with attorneys, sheriffs, executors and external debt collectors to ensure efficient recovery processes
- Handle defendant matters where customers oppose legal action or institute claims against the bank
- Lead collections teams to meet operational and cost targets
- Allocate business support resources efficiently and monitor budget utilisation
- Drive strategic initiatives such as digital collections, quality assurance process mapping and the categorisation of default reasons
- Rehabilitate and retain customers through negotiated arrangements and additional forbearance strategies
- Minimise financial, legal and reputational risk by ensuring compliance and the swift resolution of legal milestones
- Use data and analytics to identify trends, inform strategy and improve performance
Requirements
- Hold a Bachelor’s degree in Commerce, Law or another relevant field, or are in the process of obtaining one
- Have a minimum of 5 years’ experience in collections and recoveries, with a thorough understanding of legal processes and regulatory requirements
- Have strong leadership skills, with excellent verbal and written communication
- Are able to formulate and implement strategy, manage performance and foster collaboration
- Embrace digital collections strategies
- Are proficient in Microsoft Office
How to Apply
To apply, please visit: firstrand.wd3.myworkdayjobs.com
REF Code: R53737
About the Company
FNB Namibia (First National Bank) stands as a cornerstone of financial services across the nation. This prominent bank provides a comprehensive suite of banking solutions, catering to individuals, small businesses, and large corporations throughout Namibia. With a robust network of branches and ATMs, alongside advanced digital platforms, FNB Namibia ensures accessible and innovative financial support for its diverse clientele. The institution plays a pivotal role in the country's economic development, fostering growth and financial inclusion. Operating as a proud member of the broader FirstRand Group, FNB Namibia is deeply committed to empowering its customers and communities within the Namibian landscape.
How can we help you?
Frequently Asked Questions
What qualifications and certifications are typically required for a Senior Legal Recoveries Manager role at a Namibian bank?
A Bachelor of Laws (LLB) degree is essential, with admission as a Legal Practitioner of the High Court of Namibia being highly preferred. Additional qualifications in banking, finance, or debt recovery are advantageous. Employers often value 5-8 years of experience in legal recoveries, litigation, or credit risk management within the financial services sector.
What are the typical day-to-day responsibilities of a Senior Legal Recoveries Manager in Namibia?
Daily tasks include managing litigation strategies for non-performing loans, overseeing external legal panel attorneys, and ensuring compliance with the National Credit Act and Bank of Namibia regulations. You will also prepare recovery reports, negotiate settlements, and advise senior management on legal risk exposure. Court appearances and liaison with the Master of the High Court for deceased estates and insolvency matters are common.
How does workplace culture and management style differ in Namibian banking compared to regional standards?
Namibian banking culture emphasizes hierarchical respect, with clear reporting lines and formal communication protocols. Work-life balance is generally valued, though month-end and quarter-end periods can demand extended hours. Professional relationships are built on personal trust, so networking and maintaining reputation within the small legal community are important for career longevity.
What realistic career progression paths exist for legal recoveries professionals in Namibia's banking sector?
Progression typically moves from Legal Recoveries Manager to Head of Legal Recoveries or General Manager of Credit Risk, with potential advancement to Executive positions such as Chief Risk Officer. Some professionals transition to Group Legal Counsel roles or join the Bank of Namibia as regulators. Specializing in insolvency law or obtaining an MBA can accelerate advancement to C-suite levels.
What employee benefits are standard for senior legal positions at major Namibian banks?
Standard benefits include comprehensive medical aid coverage through providers like NamHealth or Metropolitan, pension or provident fund contributions, and generous annual leave of 20-25 days. Senior roles often receive performance bonuses, study assistance for further qualifications, and car allowances or vehicle schemes. Group life and disability insurance are typically included as part of employment packages.
What should I emphasize in my application to stand out for this role in Namibia?
Highlight specific experience with Namibian debt recovery legislation, including the Insolvency Act and Prescription Act, and demonstrate familiarity with local court procedures across Windhoek, Walvis Bay, and regional magistrate courts. Showcase quantifiable achievements in reducing non-performing loan ratios or successful recovery amounts. Strong references from within Namibia's banking or legal fraternity significantly strengthen your candidacy.
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