SENIOR HEAD OF OPERATIONS – SAUVAGE AFRICAN JOURNEYS

VACANCY 

SAUVAGE AFRICAN JOURNEYS

Career Opportunity

Full time position as Senior Head of Operations, Guiding and Client Support – Windhoek

Sauvage African Tours and Safari is a premier, owner-run DMC based in Windhoek, specializing in the Italian market.

Key Responsibilities:

• Organize the enterprise’s ground operations, creating and maintaining strong, long lasting and proactive relationships with suppliers, Tour Guides and Drivers.
• Meet all arriving guests in person, be constantly reachable for emergency calls, provide personalized assistance that exceeds expectations.
• Demonstrate confidence and expertise when communicating with international clients in their own language (mainly Italian).

Essential Professional Requirements:

• Languages: Italian (C1 – PLIDA or CELI4. Proficient writing, listening, speaking, reading) and English (advanced) essential. Knowledge of additional languages welcome.
• Minimum 5 years of experience in a senior operations and client relations and support position in a local tourism enterprise
• In-depth proven knowledge of Namibia as well as Southern and Eastern Africa (NTA National Vocational Certificate as National Guide an essential requirement. FGASA qualifications a discriminating additional bonus)
• Proven track record of delivering exceptional customer service (certified references and guest feedbacks are a bonus)

Why Join Us:

• Competitive salary based on experience and qualifications
• Medical aid, Housing allowance, paid holidays, bonuses based on performance
We are an equal opportunity employer and welcome applicants from diverse backgrounds. Priority will be given to Namibian citizens and residents with the suitable requirements.
All applications will be treated in the strictest of confidence and will receive a response within two weeks.