What will you be doing?
At Omnipresent, you will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.
Take over new customers from sales and act as the single point of contact.
Own and manage the customer relationship throughout the entire customer lifecycle.
Coordinate customer queries and loop in subject matter expert colleagues from payroll, benefits or tech.
Ensure smooth onboarding of new customers, the training of platform end users, as well as post go-live support.
Help simplify and automate complex operational processes together with the tech team.
Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback.
Represent the voice of the customer to provide input into every core product, marketing and sales process.
Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
Being the main point of contact between the company and our clients
Requirements
3+ years customer success management experience in a SaaS or software company.
Proven track record of working in a customer facing role managing big corporate accounts, and engaging with C-Level executives.
Experience working in a multi-stakeholders environment.
A high level of accuracy and attention to detail is required.
Excellent communication and interpersonal skills.
Flexible approach, able to operate effectively with uncertainty and change.
Experience working with Customer Success CRMS, BI tools, and delivering Business Reviews to clients.
Finally, you must be a self-driven problem solver, with the ability to work towards achieving overarching commercial goals with minimal direction. We’re looking for a doer, not a talker and above all else, we need a team player who wants to be part of a fast growing startup.
More Information
- Job Application Details HOW TO APPLY Interested candidates are requested to apply through the recruiter website:https://www.omnipresent.com/ on or before closing date SHORTLISTED CANDIDATES WILL BE CONTACTED
- This job has expired!
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