To provide technical support and troubleshooting, at a country level, for key software applications, including core banking and integration systems. Support the planning of support activities to help optimise performance, security, and reliability. Resolve incidents within MTTR targets, assist with system upgrades, and implement standard improvements. Monitor application performance, support security efforts, and contribute to existing support frameworks to ensure stability and efficiency.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: IT Support
- Closing Date: 2026-08-31
Key Responsibilities
- Review technical specifications for changes affecting the in-country core banking, pricing, and integration systems. Verify analysts accurately incorporate requirements, ensuring that documentation adheres to standards for system integrity and alignment with business needs.
- Collaborate with business and systems analysts to document specifications for new systems and updates to existing systems, ensuring that technical specifications align with the business’s actual needs and goals.
- Provide technical insights on the potential impact of proposed changes on existing systems, functionality, and interfaces, reporting to senior team members.
- Support the local testing and deployment of new functionalities and changes by ensuring test environments closely mirror production, to identify potential issues that might only arise in a production-like setting.
- Support the execution of daily, monthly, and annual data loads into interfacing systems and the main data centre, review error logs, and resolve data transfer issues. Provide standby support during application maintenance and changes, ensuring response to issues during production transfers to minimise downtime and maintain system integrity.
Requirements
- Bachelor of Information Technology or related
- 5 years: experience in supporting applications, preferably within banking, financial services, or a similar industry. Experience with core banking systems, peripheral applications, and integration platforms such as ESB or middleware solutions.
- Experience in managing incidents, troubleshooting, and resolving technical issues within defined SLAs and MTTR targets. Some experience in supporting application upgrades, patches, and releases.
How to Apply
About the Company
Standard Bank Namibia is a prominent financial institution operating across Namibia, offering a comprehensive suite of banking and financial services. As a key subsidiary of the broader Standard Bank Group, it leverages regional expertise to serve individuals, businesses, and corporate clients within the country. The bank plays a vital role in Namibia's economic development, supporting various sectors through its extensive network of branches, ATMs, and digital banking platforms. Committed to local prosperity, Standard Bank Namibia continually aims to provide innovative solutions tailored to the unique needs of the Namibian market.
It Can Be.
Frequently Asked Questions
What qualifications or certifications are typically required for a Senior Card Specialist role in Namibia?
A bachelor's degree in IT, Computer Science, Finance, or a related field is commonly expected. Relevant certifications such as ISO 27001 Lead Implementer, PCI DSS Professional, or CompTIA Security+ are valued, especially given Namibia’s growing focus on financial data security and compliance with regional banking regulations.
What does a typical day look like for a Senior Card Specialist working in Namibia’s banking sector?
Daily tasks include monitoring card transaction systems for fraud or technical anomalies, liaising with local payment processors (e.g., Bank of Namibia-approved switches), and supporting frontline staff across branches in Windhoek, Walvis Bay, and Oshakati. You’ll also troubleshoot card issuance and POS integration issues specific to Namibian telecom and network infrastructure constraints.
How does the work culture and expectations for this role differ in Namibia compared to other countries?
Namibian banking workplaces emphasise relationship-based collaboration, respect for hierarchy, and responsiveness during core business hours (07:30–16:30), reflecting local norms around time and communication. Teamwork across departments—especially with Risk, Compliance, and Branch Operations—is essential due to the country’s small but tightly regulated financial ecosystem.
What career progression opportunities exist for a Senior Card Specialist in Namibia?
With experience, professionals often move into roles such as Head of Card Services, Payments Solutions Manager, or Enterprise Risk Officer within Namibian banks or fintech partners. Some pursue cross-functional paths into digital banking strategy, supported by local upskilling initiatives like those offered through the Bankers Association of Namibia (BAN) and NAMFISA-aligned training.
What benefits can I realistically expect from a full-time Senior Card Specialist role at a bank like Standard Bank in Namibia?
Standard benefits include 22–25 days annual leave, medical aid through a Namibian provider (e.g., MTC Health or NamHealth), pension contributions aligned with the Namibian Pension Funds Act, and access to staff loan schemes. Many banks also offer study support for locally recognised certifications and flexible working arrangements where operationally feasible.
How should I apply, and what do Namibian employers specifically look for in candidates for this role?
Apply via the official Standard Bank Namibia careers portal or LinkedIn, ensuring your CV highlights hands-on experience with card platforms (e.g., FIS, ACI, or Mastercard Maestro) and local regulatory exposure (e.g., BON guidelines or NAMFISA requirements). Employers prioritise candidates with proven problem-solving in low-bandwidth environments, fluency in English plus at least one local language (e.g., Oshiwambo or Afrikaans), and evidence of stakeholder engagement across diverse Namibian communities.
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