RESERVATIONS CLERK – Emanya @ Etosha Lodge 37 views

A high school diploma is usually essential, alongside a certificate or diploma in hospitality management or tourism studies. Prior experience in a lodge or hotel reservations department is highly advantageous and often preferred by employers.

Daily tasks involve managing guest bookings, processing payments, and responding to inquiries via phone and email. You will also maintain reservation systems, coordinate with other lodge departments, and ensure accurate guest information.

Namibian hospitality values strong customer service, professionalism, and a proactive attitude, often within a close-knit team. Punctuality, flexibility with shifts (including weekends), and a genuine passion for guest satisfaction are highly expected.

Successful Reservations Clerks can advance to Senior Reservations Clerk, Reservations Supervisor, or even Front Office Manager roles. Opportunities may also arise in sales and marketing or other administrative positions within larger hotel groups.

Standard benefits often include annual leave, sick leave, and sometimes a contribution towards medical aid. Some lodges may also offer staff meals, accommodation, or provident fund contributions, varying by employer.

Emphasize your customer service skills, attention to detail, and proficiency with reservation software in your CV and cover letter. Employers value candidates with a positive attitude, strong communication abilities, and a proven track record in a similar guest-facing role.