RESERVATIONS, ADMINISTRATION & MARKETING COORDINATOR – Ugab Game Farm & Lodge 49 views

A diploma or degree in Hospitality Management, Tourism, or a related field is often preferred, alongside practical experience in reservations, administration, or front office operations. Proficiency in office software, strong communication skills, and sometimes additional language abilities like German or Afrikaans are highly valued.

Daily tasks typically involve managing guest bookings, corresponding with clients, and overseeing administrative duties like invoicing and record-keeping. You would also handle social media updates, website content, and general marketing initiatives to promote the lodge to potential guests.

The work culture often emphasizes teamwork, adaptability, and a strong guest-service orientation, with staff often living on-site and forming a close-knit community. Expect varying and sometimes long hours, especially during peak seasons, with a focus on delivering memorable guest experiences in a unique natural setting.

With demonstrated excellence and leadership, one could advance to roles such as Lodge Manager, Marketing Manager, or Group Reservations Manager within larger hospitality groups. Gaining diverse experience in guest relations, operations, and strategic marketing significantly enhances long-term career prospects.

Standard benefits usually include annual leave as per Namibian labour law, and many lodges provide accommodation and meals, especially for remote locations. Contributions towards medical aid are common, while pension schemes might be offered by larger or more established employers.

Submit a well-structured CV highlighting relevant hospitality experience, strong references, and a cover letter detailing your passion for the industry. Employers look for excellent communication and organizational skills, a proactive attitude, computer proficiency, and a genuine commitment to guest satisfaction.