RESERVATIONIST – AVANI Hotels & Resorts

Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description
As Reservationist you will directly support the Reservations Manager in driving the performance of the reservations team on the property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure the monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, group blocks and rate codes in all applicable systems. Further, you will assist the Reservations Manager for driving up- selling within the property and ensuring optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices.

Qualifications
Familiar with hotel operations available technology and all distribution channels.
Understand the dynamics of regional & local markets, local competitors, and events of the destination.
Additional Information
Reporting into the Reservations Manager