To manage and grow a portfolio of client relationships within the Banking Sub-Segment by proactively identifying opportunities, acquiring new business, and delivering tailored financial solutions from a suite of standard and customised offerings. This job ensures value delivery to clients while driving revenue growth and supporting client retention objectives.Hello Future Relationship Manager Public Sector Banking
Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Job Summary
- Employer: FNB (First National Bank), part of FirstRand Group
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Banking
- Closing Date: 2026-10-01
Key Responsibilities
- Manage and grow a defined client portfolio to achieve revenue growth, client retention and portfolio performance targets
- Drive asset growth by identifying lending opportunities and supporting credit solutions aligned to client needs
- Drive liability growth through client acquisition, retention and increased product utilisation
- Execute relationship management strategies and translate them into actionable client engagement and growth plans
- Identify and implement cross-sell and upsell opportunities to maximise portfolio value and client profitability
- Build and maintain strong client relationships through regular engagement, service delivery and tailored solutions
- Deliver high-quality client service aligned to defined service standards and value propositions
- Monitor portfolio performance including revenue, balances, utilisation and client activity and implement corrective actions
- Collaborate with Credit, Risk, Product and Operations teams to ensure effective delivery of integrated client solutions
- Manage client onboarding, servicing and retention activities to ensure portfolio sustainability and growth
- Resolve escalated client issues and ensure positive client experience and relationship continuity
- Ensure compliance with regulatory requirements, internal policies and risk frameworks across all client activities
- Prepare portfolio performance reports and insights to support decision-making and performance tracking
- Contribute to continuous improvement of client engagement processes and portfolio management practices
Requirements
- Relevant Degree in Business, Finance, Economics or related discipline
- 4-6 years’ experience in banking, relationship management, sales or portfolio management environments
- Client relationship and portfolio management
- Revenue growth and balance sheet management
- Cross-sell and product optimisation
- Credit and lending processes
- Stakeholder engagement across business functions
How to Apply
To apply, please visit: firstrand.wd3.myworkdayjobs.com
REF Code: R53563
About the Company
FNB Namibia (First National Bank) stands as a cornerstone of financial services across the nation. This prominent bank provides a comprehensive suite of banking solutions, catering to individuals, small businesses, and large corporations throughout Namibia. With a robust network of branches and ATMs, alongside advanced digital platforms, FNB Namibia ensures accessible and innovative financial support for its diverse clientele. The institution plays a pivotal role in the country's economic development, fostering growth and financial inclusion. Operating as a proud member of the broader FirstRand Group, FNB Namibia is deeply committed to empowering its customers and communities within the Namibian landscape.
How can we help you?
Frequently Asked Questions
What qualifications or education do I need to become a Relationship Manager in Public Sector Banking at FNB Namibia?
Most employers require a relevant bachelor's degree in finance, economics, business administration, or accounting. Professional certifications such as CA(SA), CFA, or banking diplomas from the Namibia Institute of Bankers strengthen your application. Prior experience in corporate or public sector banking is typically preferred.
What are the typical day-to-day responsibilities of a Public Sector Relationship Manager?
You will manage a portfolio of government and public institution clients, analyzing their financial needs and structuring appropriate banking solutions. Daily tasks include client meetings, credit risk assessments, preparing proposals, and coordinating with credit and operations teams. You must also monitor portfolio performance and ensure compliance with regulatory requirements.
How does the work culture and expectations differ in Namibian banking compared to other countries?
Namibian banking emphasizes strong personal relationships and face-to-face client engagement, particularly with government stakeholders. Professionalism and punctuality are highly valued, and understanding local procurement processes and public financial management regulations is essential. Work-life balance exists but quarter-end and budget periods often require extended hours.
What career progression opportunities exist for Relationship Managers in Namibian banks?
Progression typically moves from junior relationship manager to senior relationship manager, then to team lead or head of public sector banking. Some transition to credit risk, corporate banking, or executive management roles. Additional qualifications and consistent performance against targets accelerate advancement.
What benefits are typically offered to Relationship Managers in Namibian banks?
Standard packages include medical aid contributions, pension or provident fund arrangements, and annual leave of 20-25 days. Performance-based bonuses and car allowances are common at senior levels. Specific benefits vary by employer and are usually detailed during the offer stage.
How should I apply for this role, and what do Namibian employers prioritize in candidates?
Apply through official FNB Namibia career portals or reputable recruitment agencies operating in Windhoek. Employers prioritize proven track records in credit analysis, existing networks within public sector circles, and strong understanding of Namibian government structures. Tailor your CV to highlight relevant deal experience and local market knowledge.
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