Regional Operations Manager – G4S Namibia

Description

Reporting to the Operations Director, the main purpose of this position will be but not only limited to effectively manage G4S Namibia’s Khomas regional Manned Security Operations but to implement as well as to ensure adherence to all relevant G4S policies and procedures as well as legislative requirements.

PRINCIPLE ACCOUNTABILITIES

Effective management of manned security operations

• Ensure compliance to all relevant operational legislative requirements and to all G4S operational procedures and standards (including Health and Safety, Security, HR, Finance and Fleet, etc.).
• Fully optimize and utilize resources to ensure smooth and efficient operations.
• Conduct various types of investigations as and when required.
• Submit daily, weekly, monthly and annual reports.

Effective management of the risk process and compliance

• Ensure compliance and monitor adherence to procedures and policies regarding risks.
• Identify, develop, implement, and maintain security processes and strategies to reduce security-related risks.
• Identify significant security risks, design and implement strategies and programs to prevent and reduce the loss of the client’s assets.
• Recommend capital expenditure according to identified risks.
• Part take in internal and external G4S audits and ensure closure of all audits findings.

Effective management of financial performance

• Manage the relationship between actual financial results, budgets and forecasts.
• Initiate cost-saving model and controls.
• Gross Margin Management.
• Direct Wages and Overhead control.
• Service/Schedule profitability.
• Recommend capital expenditure in line with authority matrix.

Customer Retention and corporate account management

• Develop sound client relationship with designated top customers/clients.
• Schedule regular client visits and meetings to ascertain customer satisfaction.
• Conduct customer satisfaction surveys and close survey concerns/findings.
• Achieve customer retention targets and KPIs.
• Collect and negotiate with clients in respect of outstanding DOS.

Effective development of new business in line with sales targets

• Ensure effective promotion and sales of new and existing G4S product lines.
• Identify potential new business opportunities.
• Arrange and conduct meetings with new business prospects and market G4S integrated security solutions.
• Participate and partly takes in manned security tender/bidding process.

Fleet Management

• Coordinate manned security deployment vehicles’ repairs and maintenance with the fleet department in order to ensure the availability of vehicles at all times.
• Coordinate the fuel utilization and expenses of manned security deployment vehicles and that of subordinates.
• Review and redraft on an ad hoc basis the route planning of pick up and drop off points.

Effective management of staff

• Ensure that the Khomas region is adequately staffed with sufficient staff through G4S screening and vetting recruitment process.
• Ensure that frontline staff are fully utilized to cover all sites through effective labour efficiency planning to ensure smooth and efficient operations.
• Set up performance objectives and standards with staff to be assessed on a regular basis.
• Hold weekly management team briefing meetings with subordinates and communicate to frontline staff through those briefings.
• Set and maintain acceptable behaviour standards at work by employees, as required by G4S’s Code of Conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Ensure that all grievances are attended to and resolve within a reasonable time and in compliance with G4S grievance policies and procedures.
• Draft succession planning and determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.

Leadership

• Motivate staff, provide guidance, build morale and improve the work environment.
• Provide staff with positive encouragement and inspire others.
• Establish open communication and encourage the team.
• Hold and attend weekly management team meetings and communicate to all branch staff through those briefings.
• Maintain and develop sound trade union relationships.

Health & Safety

• Participate in the design/development/review/implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Follow-up on any activities assigned through safety meeting/committee/representative/management.
• Report and discuss all safety incidents to relevant people.
• Attend safety education and refresher programmes.
• Comply with all safety policies and procedures at the workplace.
• Distribute safety information as and when required.

Requirement

• A relevant tertiary security related qualification.
• Minimum of 5 to 10 years’ senior management experience preferable in the manned security industry.
• Minimum of 5 to 10 years working experience with major law enforcement, military, intelligence, public service, and/or private sector security organizations.
• Business acumen experience with a sound understanding of financial information (Profit and Loss Statement).
• Proven experience in Customer Relationship Management.

REQUIRED SKILLS & ATTRIBUTES
MS Office Computer skills, Google, Acting professionally at all times, Ability to develop policies and procedures, Leading People, Managing Professionally, Managing Conflict, Negotiation, Awareness of Market Environment, Delivery Strategy, Financial Skills, Working with complexity, Awareness of the market environment, Ability to respond positively and enthusiastically to change, Attention to detail, ability to support others, Ability to work under pressure, Ability to work independently and in a team, Trustworthy and well organized, Communication (written and verbal), Language proficiency in both English and Afrikaans with a third language been an advantage.

A compulsory requirement for all G4S vacancies

• A Police Code of Conduct Certificate with no endorsements obtained during the last 12 months is required or a receipt confirming application thereof must be submitted.
• Only successful applicants will be informed and shortlisted candidates will be subjected to further screening and vetting process as well as possible Psychometric Profiling and or Polygraph test.
• No CV’s or supporting documents will be returned.

G4S offers a competitive market-related salary and is committed to employing “Africans for Africa” with preference to local Namibian candidates and previous disadvantage candidates being encouraged to apply.