Duty Description
Answering incoming calls for workshop bookings for repairs and services
Obtaining the correct information from clients on what is required, in order to attend to all needs of the client
Ensure maximum hours loaded for the workshop each day
Assist to manage workshop capacity
Ensure customer’s details and all other info as required are correct on job cards
Ensure all required documentation is attached to job cards
Prepare job cards
Inform parts requirements in advance
Conducting daily post-service follow-up calls and updating follow-up reports
Communicating daily Customer Survey Achievements
Managing workshop customer courtesy vehicle fleet
Maintaining customer reception areas and ensuring that customers are assisted on arrival.
Requirement(s)
Computer literate – Evolve, Excel, Outlook, BSI
Grade 12
Excellent phone skills and etiquette
5 years of experience in the motor industry
Must be able to work under pressure
Must achieve set deadlines and targets
Accurate and strong analytical and organizing skills
More Information
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Job Application Details
APPLICATION DETAILS
closing date:14 March 2023 Interested candidates should email applications to:[email protected]
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