Job Summary
- Employer: CPP Suremix
- Job Type: Full-time
- Location: Swakopmund, Namibia
- Category: Administrative
- Closing Date: 2026-09-25
Key Responsibilities
- Welcome and assist customers and visitors professionally.
- Handle calls, emails and general customer enquiries, including product, pricing, availability and delivery information.
- Capture orders and follow up on quotations, orders and customer requests.
- Provide administrative support to the sales team and Branch Manager.
- Maintain accurate customer, sales and account records, including invoices and delivery notes.
- Assist with cash-ups, filing, data capturing and debtor enquiries.
- Coordinate with customers, sales, production, dispatch and drivers to support smooth deliveries and service.
- Handle complaints professionally and escalate when required.
- Maintain a neat and organised reception and office environment.
Requirements
- Grade 12 or equivalent.
- Previous experience in reception, administration, customer service or sales.
- Experience in a construction, concrete, building materials or similar industry will be an advantage.
- Computer literate, with good knowledge of Microsoft Word and Excel.
- Good telephone and email communication skills.
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Knowledge of sales and customer service principles
How to Apply
Frequently Asked Questions
What qualifications or education do I need to apply for a Receptionist / Admin & Sales Support role in Namibia?
Most employers require a Grade 12 certificate with passes in English and Mathematics. A diploma or certificate in Office Administration, Business Management, or Secretarial Studies from institutions like NIMT, IUM, or UNAM gives you a competitive edge. Computer literacy in MS Office and experience with accounting or CRM software is highly valued.
What are the typical day-to-day responsibilities in this combined role?
You will manage front-desk operations including greeting visitors, answering calls, and handling correspondence. Administrative duties involve filing, data entry, scheduling appointments, and supporting sales teams with quotes, orders, and client follow-ups. You may also assist with inventory records and basic bookkeeping tasks.
How does workplace culture and employer expectations differ for administrative roles in Namibia?
Namibian employers value punctuality, professional appearance, and respectful communication in hierarchical workplace structures. English is the business language, though Afrikaans or local languages may be used regionally. Expect to work standard hours with occasional overtime during month-end or peak sales periods.
What career progression opportunities exist from this entry-level administrative position?
With experience, you can advance to Office Manager, Sales Administrator, or Executive Assistant roles. Further studies in HR, marketing, or supply chain management at institutions like NUST or Monash SA open doors to specialized departments. Some professionals transition into sales or operations coordination with proven performance.
What employee benefits are typically offered for administrative positions in Namibia?
Benefits vary by employer size and sector but commonly include annual leave as per Namibian Labour Act provisions, plus public holidays. Larger companies may offer medical aid contributions, pension fund membership, and funeral insurance. Smaller firms often provide basic packages with room for negotiation after probation.
How should I apply and what do Namibian employers look for in candidates?
Submit a concise CV with a professional cover letter via email or in person as specified in the job advert. Employers prioritize candidates with reliable references, a valid driver's license, and demonstrated multitasking abilities. Highlight any sales support experience and prepare for practical assessments like typing tests or software demonstrations.
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