QUALITY ASSURANCE ASSESSORS X5 – Namibia Tourism Board (Ntb)

Key Responsibilities

• Quality Assurance Assessment & Grading: Conduct thorough on-site inspections of tourism establishments (e.g., hotels, lodges, guesthouses, B&Bs, conference venues) using official grading and quality criteria.
• Assess cleanliness, safety, amenities, facilities, customer service, and overall guest experience.
• Collect and verify documentation, visual evidence, and other assessment data.
• Undertakes an annual allocation of quality assessment visits according to scheme guidelines and standards.
• Organises and conducts initial assessments to determine whether the establishment is meeting the predetermined criteria (checklist).
• Provides a verbal debrief and a written report for each assessment visit according to scheme guidelines.
• Gives professional advice and guidance on best practice to attraction managers in debriefs and reports.
• Conducts routine inspections on accommodation establishments (e.g. status of statutory documentation, submission of levy return forms and levy payments) in order to ensure minimum standards are maintained.
• Conducts routine inspections on tourist vehicles (e.g. road worthiness, Roads Authority Certified, NTB disc) in order to ensure minimum standards are maintained.
• Prepares itinerary based on the monthly inspections plan or schedule for verification to the Team Leader.
• Conducts licensing inspections.
• Evaluation & Reporting: Ensure that all assessments are conducted with impartiality, transparency, and in accordance with approved guidelines.
• Maintain confidentiality and manage conflicts of interest appropriately.
• Ensure all documentation and processes meet legal and organisational standards.
• Complete detailed, accurate reports following each assessment, including scoring, recommendations, and photographic evidence.
• Submit findings to the Quality Assurance Manager for review and validation.
• Provide clear justifications for grading levels awarded, including recommendations for improvement or regrading.
• Industry trend analysis: Maintains an up-to-date knowledge of developments in the visitor attraction industry and tourism sector.
• Stay up to date with evolving tourism trends, quality assurance methods, and customer expectations.
• Contribute feedback and insights to improve grading tools, criteria, and training programmes.
• Participate in workshops and calibration sessions to ensure assessment consistency across regions
• Brand promotion: Promotes Namibia initiatives and services to attractions as required.
• Attends periodic assessor conferences, meetings, and training events.
• Represents Namibia at sector events and conferences as required.
• Advisory Services: Conducts external workshops to address individuals who have an interest in the tourism industry.
• Attends and showcases Namibia Tourism Board and Namibia at career fairs at various schools and universities.
• Conducts external skill building presentations on customer care.
• Conducts licensing functions.
• Advises the industry and emerging entrepreneurs on business registration or licensing requirements.
• Advises the industry on the business categories/classification and star grading level standards.
• Provides advisory service on quality improvements and other relevant issues leading to a maintained or improved quality standard.
• Describes and explains the objective or purpose and possible implications in case of a follow-up licensing inspection.
• Investigations: Conducts investigations in or on any tourism related business without a search warrant, if it is believed on reasonable grounds that such a business is conducting operations illegally.
• Lays criminal charges with the police against illegal businesses.
• Attends court proceedings in relation to cases opened.
• Reporting: Submits weekly reports to the Team Leader: Assessors.
• Maintains a company car logbook, which must be viable for inspection by nay authorised person.

Requirements

• NQA Level 5 or equivalent tertiary qualification in hospitality, tourism and business management
• A minimum of 3 years work experience in tourism, hospitality, business management or in the field of law enforcement.
• At least 2 years’ experience of assessment
• Strong attention to detail and analytical skills
• Good understanding of tourism/hospitality service standards
• Objective decision-making and fair judgment
• Excellent written and verbal communication
• Professionalism and customer service orientation
• Ability to work independently and meet deadlines
• Conflict resolution and advisory capability
• A full and current driver’s licence class BE for a vehicle.
• Strong administrative, communication, and interpersonal skills
• Computer literacy

How to Apply

Job Code: Paterson Band C