Job Expired

RFS Fund Administrators offers an excellent opportunity for individuals who want to pursue a career as a Pension Fund Client Manager.

Job Summary

Type: full-time
Location: Windhoek
Category: Financial Services
Closing Date: 2026-08-07

Key Responsibilities

Serve as the primary relationship manager for allocated retirement funds.
Build and maintain strong relationships with Trustees, Principal Officers, employers, consultants and other service providers.
Attend client trustee meetings and present on administration matters and operational updates.
Ensure timely follow-up on resolutions and actions from meetings.
Prepare and distribute minutes and action lists after meetings within period.
Attend to all queries/correspondence of a technical nature.
Coordinate and attend to all client reporting.
Ensure timely execution of monthly, quarterly and annual client service routines and that service levels are met across all administration functions.
Assist and liaise with internal operational teams to resolve member and fund-related queries and any technical matters.
Liaise between all service providers on technical matters.
Monitor regulatory and contractual compliance.
Provide governance and administrative support to Boards of Trustees.
Identify service improvement opportunities and drive implementation.
Escalate and manage operational risks and service issues.
Update monthly internal client services status report and attend and report at monthly internal meetings.
Execute internal control routines as per programme.
Assist with new scheme take-on or establishment.
Assist with lost scheme hand-over.

Requirements

Sound knowledge of the Financial Institutions and Markets Act (FIMA) and its regulations and standards.
Sound knowledge of the Income Tax Act.
A relevant Post Graduate diploma and at least 5 years subsequent relevant experience in the financial services industry.
Sound knowledge of Microsoft Office Suite (particularly Excel, Word and PowerPoint)
Strong command of English (written and verbal)
Experience working with Boards of Trustees.
Sound knowledge of pension fund administration will be a further recommendation.
Drivers Licence and own vehicle
CFP qualification

How to Apply

Apply by email: [email protected]

About the Company

RFS Fund Administrators is a key player in Namibia's financial services industry, specializing in the administration of various investment funds. With a strong focus on local operations, the company is particularly known for its tailored Retirement Fund Solutions within the nation. Distinguishing itself from entities that make decisions across borders, RFS Fund Administrators prioritizes in-country expertise and local decision-making. This commitment ensures that their services are precisely aligned with the unique requirements and regulatory landscape of the Namibian market. They aim to provide comprehensive fund administration that champions local interests and supports the growth of investments within Namibia.

Namibian Retirement Fund Solutions: Local Expertise for Local Investments.

Website: https://rfsol.mobi/

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Frequently Asked Questions

What qualifications and certifications are typically required for a Pension Fund Client Manager role in Namibia?

A Bachelor's degree in Finance, Business Administration, or a related field is often a minimum requirement for this role. Relevant industry certifications, such as those related to pension fund administration or financial planning, would be highly advantageous and demonstrate specialized knowledge specific to the Namibian market.

What are the common day-to-day responsibilities of a Pension Fund Client Manager?

Daily tasks typically involve managing client relationships, addressing their queries, and ensuring compliance with Namibian pension fund regulations. This includes preparing client reports, conducting presentations, and facilitating clear communication between clients and internal administration teams.

What can I expect regarding the work culture and typical benefits for this role in the Namibian financial services sector?

The Namibian financial services sector generally values professionalism, strong client service, and strict adherence to regulatory frameworks. Typical benefits packages often include medical aid, pension contributions, and a standard allocation of annual leave, which can vary slightly by employer.

What are the realistic career progression or growth paths for a Pension Fund Client Manager in Namibia?

Career progression often leads to senior client management roles, head of client services, or specialized positions within compliance or product development within financial institutions. Further education or advanced industry certifications can also open doors to executive leadership opportunities within the broader Namibian financial sector.

How should I apply for this role in Namibia, and what do employers typically look for in candidates?

When applying, emphasize your client relationship management skills, your understanding of Namibian financial regulations, and any relevant experience in pension fund administration. Employers seek candidates with strong communication abilities, meticulous attention to detail, and a proactive approach to client service.

Client Manager Client Relations FIMA Fund Administration Pension Fund