OPERATIONS MANAGER – OLD MUTUAL NAMIBIA 998 views

Responsibilities:
Responsible for execution of tactical business plans at operational level;.
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards;
Ensuring of business compliance to relevant regulatory frameworks & and group policies and the reporting thereof;
Providing support for the internal quality assessments and quarterly audits.
Identifying ways to enhance customer experiences and ensuring operational efficiency;
Identify continuous process enhancement through root cause problem solving and manage the analysis, design and implementation;
Facilitating the implementation and coordinating of Business IT project initiatives;
Provide Training on implemented Business projects/processes;
Facilitate the implementation of new Business Product development aligned to the Business Plan and Strategy
Responsible for the review & updating of Service Level Agreements;
Perform User Acceptance, Staging and Production Tests in the Business systems;
Perform Ad-hoc/Monthly/Quarterly Customer experience, Risks & Compliance, IT and Operations related reporting to the rest of the Management and Board;
Identification, Tracking, Analyzing and Reporting Business fraud cases;
Analysing of Data in excel and creating of Databases (Programming) for the Business;
Conduct Market intelligence & provide recommendation to the Management;
Maintaining and updating of the Business Complaints System, Tracking, Analysing and Reporting of Customer numbers, Customer Complaints & Compliments;
Responsible for Business Market Conduct compliance and reporting;
Crafting of client’s communiques as well as to the sales support team on new processes, product (s) or changing regulatory environment requirements;
Maintaining & updating of Business Continuity Plans;
Maintaining & updating of Unit Trust Risks & Regulatory risks database (on Cura system);
Facilitating the preparation and the implementation of new regulatory requirements;
Manage effective communications & engagements with Business stakeholders;
Provide support to the Business Administration & Operations, Investment, Business Development and the Sales & Distribution Team;
Collaborate effectively to achieve personal and business wide results; and
Performing of Ad-hoc Activities as instructed by Management.

Experience and Qualifications:
Namibian Citizenship;.
Bachelor’s Degree in Investment, Economics, Finance, Commerce, Risks & Compliance Management, Project Management or Business Administration/Management is preferredr
5-10 years Investment/Unit Trust, Banking, Finance, Compliance, Risks & Project Management experience
Sound business knowledge, compliance & regulatory experience is advantageous
Computer literate
Strong Project Management experience
Advanced Microsoft Excel skills
Advanced Microsoft PowerPoint skills
Excellent numerical ability
Strong problem-solving and excellent time management skills
Excellent communication skills, both written & verbal
Excellent Report writing skills
Detail-oriented
Ability to work under pressure while maintaining high service levels
Ability to work independently
Strong supervisory skills
Strong team player