Location: Windhoek, Khomas, Namibia

Company: Sanlam Group

Who are we?

Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.

What will you do?

The successful incumbent should display exceptional client service skills and providing outstanding after-sales service to clients and agents. Effective handling of all new business cases submitted by Branch and providing Sales support to theam team of the Khomas Branch.

What will make you successful in this role?

• New Business administration
• Capturing and Processing of new business
• Effective administrating of workflow process and arrangements.
• Handling client and advisor queries professionally and providing excellent after-sales services
• Provide sound service and administrative support to the Branch Manager and Sales Managers
• Processing of production data
• Detection, reporting and follow-up on system-; and process-related matters
• Support Branch in general sales administration: Outstanding requirements, arrears reports, general communication on work procedures and cut off dates
• General office administrative duties
• General secretarial administrative duties
• Maintain a high standard of quality with professional communication (verbally and written)
• Submission of management information
• Effective quality control of accounts and queries

Additional requirments

• Experience in insurance industry and/or new business will be an added advantage
• A further tertiary qualification will be an added advantage

Qualification and Experience

Grade 12 with 2 years related experience.

Knowledge and Skills

• Customer Service
• Reporting and Administration
• Quality, compliance and accreditation
• Business processes
• Services knowledge

Personal Attributes

• Communicates effectively – Contributing dependently
• Decision quality – Contributing dependently
• Action orientated – Contributing dependently
• Optimises work processes – Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation – Contributing dependently
• Customer focus – Contributing dependently
• Drives results – Contributing dependently
• Collaborates – Contributing dependently
• Being resilient – Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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