NETWORK MONITORING AGENT – Paratus Telecommunications

A relevant diploma or degree in IT, networking, or computer science is commonly expected, often alongside entry-level certifications like CompTIA Network+ or CCNA. Practical experience with monitoring tools or troubleshooting is a plus, but many employers in Namibia are open to training motivated candidates.

You will continuously monitor network infrastructure for alerts, outages, and performance issues using specialized dashboards and ticketing systems. You will also log incidents, escalate critical problems to senior engineers, and perform initial diagnostics to ensure fast resolution and minimal downtime.

Expect structured, shift-based work with a strong emphasis on punctuality, reliable attendance, and clear communication, especially when handling after-hours alerts. Team collaboration is valued, but you are expected to work independently during quieter shifts and document everything accurately.

Many agents advance into roles such as Network Administrator, NOC Team Lead, or Network Engineer after gaining experience and further certifications like CCNA or CCNP. Local employers often promote from within when you demonstrate consistent performance and a willingness to learn new technologies.

Standard benefits usually include annual leave, sick leave, and contributions to a medical aid fund, with pension or retirement fund membership also common. Some employers provide internet or data allowances, shift allowances, and support for professional certifications, but the exact package varies by employer.

Apply through the company’s official career portal or by sending your CV and cover letter directly to their HR department, clearly highlighting any networking certifications and hands-on troubleshooting experience. Employers look for strong attention to detail, basic knowledge of network protocols, and the ability to stay calm and methodical during outages.