NETWORK MONITORING AGENT – Paratus Telecommunications

A diploma or degree in Information Technology or Computer Science is generally expected. Certifications such as CCNA or CompTIA Network+ are highly valued by Namibian employers to prove technical competence.

Agents typically monitor network performance tools to detect outages or latency issues in real-time. They are responsible for logging tickets and escalating critical faults to the engineering team for resolution.

Since networks operate 24/7, this role often involves shift work, including nights, weekends, and public holidays. A strong commitment to reliability and prompt communication is essential in the local corporate environment.

Successful agents often progress into roles such as Network Engineer, NOC Lead, or Cybersecurity Analyst. Continuous learning and obtaining advanced certifications are key to moving up within the Namibian IT sector.

Standard packages usually include annual leave, medical aid contributions, and a pension fund. Specific benefits vary by employer and are typically detailed in the employment contract.

Apply through the official company portal or LinkedIn with a tailored CV and cover letter. Employers prioritize candidates who demonstrate a mix of technical troubleshooting skills and a proactive attitude toward learning.