Key Accounts Supervisor – Africa Personnel Services

Responsibilities

KEY PERFORMANCE AREAS

1. MAN-ON-SITE WORKFORCE (MoS)

• Continuously review the justification for MoS services at the identified Sites and motivate any termination of or additional Sites to be serviced.
• Formalise official service contracts with owners/managers of the Sites.
• Ensure sufficient resources are allocated to the Sites to render a cost-effective professional service.
• Ensure sufficient Leave Releasers (2) to be available on a full-time basis.
• Ensure MoS workforce is officially employed and equipped with prescribed safety clothes and equipment.
• Conduct continuous on-site training on relevant issues such as health and safety procedures and professional public conduct.
• Manage the HR functions of the MoS workforce, including monthly work schedules, attendance registers, leave, discipline and general training.
• Daily Site visits to ensure clean, organized work practices.
• Ensure that all site procedures are always updated as per client request and signed off by MoS.

2. BUY-BACK CENTERS (BBC)

• Draft a proposal to management regarding the establishment of and operational procedures for Buy-Back Centres at strategic positions throughout Namibia.
• Negotiate and appoint Independent Contractors to operate these BBC’s as per the contract and guidelines approved by management.
• Conduct continuous quality control and training at the various BBC’s to ensure cost effective optimization of collection and sorting of recyclables at the BBC premises.
• Ensure professional recordkeeping and administration of recyclables processed through the BBC’s and the appropriate payment procedures.

3. SPECIAL PROJECTS

• Submit a weekly updated schedule of proposed special projects, indicating the time, venue, and resources required and budgeted cost implications.
• Special projects include scheduled and ad-hoc events in and outside the Windhoek area, such as Windhoek Show, Namibian Tourism Expo, and clean-up campaigns throughout Namibia.
• A feedback report, as well as a final cost summary and claims for refunds, must be submitted within a week of completion of a special project.

4. CLEAN UP EVENTS

• Coordinate and arrange all prior arrangements for a specific event.
• Ensure all resources are available for a specific Clean up event.
• Ensure all arrangements are made for equipment needed for Event.
• Overall supervision of any Clean up event.

5. GENERAL

• Attendance of regularly scheduled Company meetings.
• Compiling and timely submission of required reports as requested by Company management.
• Maintain open communication channels with all stakeholders and ensure timely professional feedback and follow-up on operational issues.
• Honour all relevant stipulations of contracts and agreements between the Company and its stakeholders.
• Maintain a well-organised administration and document filing system.
• Assist Company management with relevant ad-hoc tasks when required.
• To do Waste Audits at potential / current clients.

Requirements

• At least 5 years’ supervisory experience required
• Grade 12
• Promptness and Assertiveness
• Must be self-driven and not require micromanagement
• Building and maintaining good customer relationships Strong problem-solving skills
• Attention to detail is a very important
• Strong commitment to delivering customer excellence
• Strong organisation skills to effectively manage and prioritise workload
• Proven ability to work with diverse groups of people
• Ability to work within a team environment

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