IT TECHNICIAN – Namib Mills (Pty) Ltd

An opportunity exists for interested and qualified candidates to apply for the mentioned position at Namib Mills (Pty) Ltd in Windhoek.

PRIMARY PURPOSE OF THE POSITION

Ensure that users can complete their duties by manning the helpdesk, preparing hardware and software, receiving and attending to service requests.

KEY FUNCTIONS AND RESPONSIBILITIES

• Keep IT Equipment in a functional state
• Responsible for closing calls and follow up
• Visit offices and remote sites as well as support local and remote users
• Report faults to the proper channels
• Help the rest of the support team to complete their duties
• Perform any reasonable ad hoc tasks as requested by management
• Ensure timeous response to user emails and calls
• Grant access to system and network resources and escalations according to policy
• Ensuring that users have access to the resources they need according to policy
• Ensuring minimum downtime of users

MINIMUM QUALIFICATION AND EXPERIENCE

• A+, N+ or relevant IT qualification
• Experience in MS Office and Operating Systems
• 6 months IT support experience, customer service experience will be an added advantage
• Valid Namibian code 8 driver’s license
• Available for after hours telephone support and maintenance
• Namibian Citizen
• Proficient in English (written & spoken)