Namibia Country Lodge is looking for a proactive and experienced IT Technician / Administrator to join our team. The ideal candidate requires a strong technical background along with excellent troubleshooting skills and a proactive approach to IT management. You will be responsible for maintaining the company’s IT infrastructure and business systems, providing technical support to employees, and ensuring the smooth integrated operation of all systems. The position is in Windhoek (Head Office).

Job Summary

Employer: Namibia Country Lodges (Pty) Ltd
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information Technology
Closing Date: 2026-10-20

Key Responsibilities

Manage subscriptions & licensing of enterprise systems. (Pastel, Antivirus, Microsoft, Active Directory Domains, Hospitality ERP System (INNkeeper), cloud storage, equipment monitoring, CCTV).
System backups and disaster recovery procedures.
Remote desktop support.
Daily uptime checks of ISP services and company systems.
Database synchronisation services.
Innovative solutions & testing of new technologies to streamline business processes.
Maintenance and upkeep of all computer and network equipment.
Cyber security awareness and training of staff members.
Stock control (Stock items, stock stores, etc)
User security and system access control.
System administration, configuration, setup and maintenance.
Point of Sale terminals, card machines and slip printers.
Management of internal rates and pricing structures.
Reporting

Requirements

Active Directory and Windows Server Environments.
Windows desktop environments.
Network infrastructure and communication technologies.
VSAT connections, ISP services and PABX systems.
Computer, server and network hardware components.
Excellent knowledge of MS 365.
Linux & MikroTik knowledge will be an advantage.
Prioritization and time management.
Ability to work well under pressure.
Project management and planning.
Problem-solving and troubleshooting.
Good communication skills.
Self-starter with the ability to work equally well individually and in a team environment.
Valid driver’s license – Code B (minimum).
Must have sober and honest habits.

How to Apply

Apply by email: job@ncl.com.na
Phone: +264 (0)61 374 750
Address: c/o Diehl & Bamm Street, Southern Industrial Area, Windhoek, Namibia

REF Code: 98/346

About the Company

Namibia Country Lodges operates as a prominent collection of hotels, lodges, and tented camps strategically located throughout Namibia's key tourism destinations. This entity provides diverse accommodation options, catering to travellers seeking authentic experiences across the nation's varied landscapes. With properties ranging from the iconic Etosha region to the dramatic southern canyons, the group focuses on showcasing Namibia's natural beauty and cultural heritage. Its operations support local tourism, offering employment opportunities and contributing to regional economic development within Namibia. The company's portfolio aims to deliver memorable stays while promoting sustainable travel practices across its Namibian sites.

Curated collection of unique lodges and camps across Namibia.

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Frequently Asked Questions

What qualifications or certifications are typically required for an IT Technician/Administrator role at a Namibian lodge?

Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like NUST or UNAM. CompTIA A+, Network+, or Microsoft certifications are highly valued. Practical experience with hospitality management systems like Opera or RoomMaster is often preferred in the tourism sector.

What are the typical day-to-day responsibilities of an IT Technician/Administrator at a Namibian country lodge?

Daily tasks include maintaining lodge Wi-Fi networks, troubleshooting guest and staff device issues, managing reservation system backups, and ensuring POS systems function smoothly. You will also oversee CCTV, intercom systems, and occasionally support satellite internet connectivity in remote locations. After-hours on-call support is common given the 24/7 nature of hospitality operations.

How does workplace culture and employer expectations differ in Namibia's hospitality IT sector?

Namibian lodge employers prioritize reliability and discretion when handling guest data and payment systems. Hierarchical respect is important; direct communication with lodge management is expected while maintaining professionalism with international guests. Flexibility is essential, as rural lodge locations may require adapting to limited resources and intermittent connectivity.

What career progression opportunities exist for IT professionals in Namibia's hospitality and tourism industry?

With experience, you can advance to Regional IT Manager overseeing multiple lodge properties or transition into hospitality technology consulting. Some professionals move into lodge operations management by combining IT expertise with hospitality training. Specializing in sustainable off-grid technology solutions is increasingly valuable as eco-tourism expands in Namibia.

What benefits are typically offered for IT roles at Namibian lodges, and how do they compare to urban positions?

Benefits usually include accommodation or housing allowance, meals during shifts, and transport assistance due to remote locations. Medical aid and pension contributions vary significantly by employer size and are often less comprehensive than Windhoek-based corporate roles. Annual leave typically ranges 15-22 days, with some lodges offering additional leave for the isolation of rural postings.

How should I apply for IT positions at Namibian lodges, and what do employers prioritize in candidates?

Apply through Namibian job portals like My Namibia or Careers Namibia, and directly via lodge group websites such as Wilderness Safaris or Gondwana Collection. Employers prioritize candidates with demonstrated problem-solving under pressure, valid driver's licenses for remote travel, and willingness to relocate to rural areas. Highlight any hospitality or tourism technology experience, as sector familiarity reduces onboarding time significantly.