IT BUSINESS RELATIONSHIP MANAGER – First National Bank of Namibia

Purpose:
To serve as a strategic interface between the business and IT, ensuring alignment between business strategy and IT capabilities by identifying the necessary skills and supporting technologies that would be required to realise the vision

Responsibilities:
Control expenditure and identify process improvements to contain and reduce costs
Drive value by owning the strategic relationship between the BRM function and partners to stimulate, surface, and shape demand
Advance the Business Relationship Manager (BRM) capability beyond just the role and function, sharing ownership with the full BRM community of practice for continual improvement
Develop, encourage and nurture collaborative relationships across area of specialisation
Manage team performance in achievement of business objectives
Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
Compile reports that track progress and guide business to make informed decisions
Ensure development and continuous value add improvement to operational processes
Manages risks in own area of responsibility
Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

Experience and Qualifications:
Minimum Qualification – Postgraduate Degree in Information Systems or Computer Science
Preferred Qualification – Relevant qualification in Business Management, Business administration or Master of Business Relationship Management (MBRM)
Experience – 3 to 5 years experience in a similar environment of which 2 to 3 years ideally at junior management level