Key Responsibilities
Customer Relationships
• Identifying and understanding role players in each assigned account
• Liaise between divisions and customers to efficiently communicate deliveries and ETA feedback etc.
• First point of contact with the customer
• Portraying professionalism and confidence that delivers the ultimate in customer service
• To build and maintain an active customer base to support the sales team
Account Planning
• Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts
• Understanding of each assigned account, with the ability to give regular feedback
• Quotations should meet specifications as per requirement, thorough insight of specific accounts or departments should be taken into consideration when quoting
• Specific objectives set for each account/ownership of account/understanding of individual Account’s terms and conditions
• Excellent time management and personal organizational skills
Sales Support
• Support the Sales team and develop new sales
• To capitalize on opportunities through the negotiation of prices to achieve sales targets set by the Management team.
• Maintain an agreed level of proactive telephone contact with both existing and prospective customers
• Effectively deal with telephone inquiries requesting quotations for products, compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and upselling on all incoming and outgoing calls
• Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
• Cross-discipline team working
Order Process – Consultative Selling
• Create quotations from requests received
• Ensure all orders received are entered into the system accurately
• Meet and exceed the agreed SLAs on quoting and deliveries
• Ensure a consistent closure rate within appropriate timelines
• Strong attention to detail
• Follow up on warehouse until in production and to delivery
• Account Managers to be cc’d on all correspondence on their accounts
• Ensure all quotations are followed up
Client Communication
• Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion
Activity Reporting
• Processing of relevant orders, delivery notes/collection notes, back orders, ETA’s, and feedback communication
• Filing of relevant documents
• Follow up on queries, quotations, deliveries, and payments timeously
• Provide management with sales on-hand reports timeously on a weekly basis
Requirements
Matric is essential and a tertiary qualification will be an advantage
2 to 3 years of IT distribution experience in the sales support role
Technology-driven
Relevant technical knowledge
Copes effortlessly within a high-stress and pressurized environment
Service quality orientated
Customer focused
Attending training sessions – during and after working hours
Excellent Microsoft Word and Excel skills required
Excellent administration skills required
Basic calculations (ability to work with numbers)
Self-actualization (capacity to assert oneself)
Motivation (ability to motivate others)
Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
Tact (courteous, diplomatic, respectful manner)
Excellence orientation (set and achieve high standards & ongoing improvement)
Feedback (provide positive, helpful & productive feedback)
Liaison (establish effective personal contact/channel for Communication between parties)
Written and verbal communication (convey information through written / verbal instruction)
Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
Evaluating (ask questions, analyze, give attention to, and attend to detail)
Personal Attributes
Well-groomed and highly presentable
High attention to detail
Passionate about sales
Natural tendency to be competitive
Problem solver
Assertive individual
Positive individual
High level of energy
Self-driven
A high level of perseverance
Be patient, tolerant and diplomatic
Ability to work as part of a team
More Information
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Job Application Details
APPLICATION DETAILS
All applications in the form of a detailed CV must be forwarded to:
Kelsey Britnow
+27 (11) 265 3146
[email protected]
By sending your CV to apply for the position, you give your consent for the information to be processed and
you also acknowledge and understand the purpose for which your personal information is required and will be used for.
The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the
closing date, you may consider your application unsuccessful.
Please say that you got this job advertisement through Jobs Namibia
- This job has expired!
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