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To manage and operate effectively the daily operations of the hotel’s information technology and telecommunications. This is a “hands-on” position, serving as both an individual contributor, and a manager of internal and external resources, to meet the position’s responsibilities.

What is in it for you:

Joining an innovative environment that supports the development and investment of its colleagues
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Responsibilities:

Maintenance of I.T. systems, management of software & hardware, ensuring 24-hour coverage for hotel via procedures, analysis & resolution of system questions & problems
Analyze software/hardware problems to detect/correct deficiencies, malfunctions and irregularities
Assist with selection and implementation of new system related materials for proper integration and interoperability
Review technology-related operations/equipment to ensure efficiency, productivity
Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
Installation of software/hardware upgrades in compliance with ACCOR corporate policies & legal requirements
Assist with training programs; to increase user knowledge of systems, foster use of systems to ensure high degree of computer proficiency
Coordinate system projects from initial configuration of systems, project releases, ordering, shipping, electrical and cable requirements to installation, testing, training, cutover & support
Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems
Manage, Support and Maintain Wi-Fi setups and environment
Other duties as assigned

Qualifications:

Excellent organizational, follow-through, and communication skills
Exceptional problem resolution abilities
Strong positive team and guest interaction skills
Must be committed to teamwork and achieving team successes
Enthusiastic, driven, and self-motivated
Strong technical background, with specific requirements as follows:
Detailed knowledge of operating systems
Telecommunications knowledge and experience, including VOIP and videoconferencing
Network architecture and systems design knowledge and experience
1 year minimum experience in an IT role in a hotel/conference environment
Certification or equivalent experience in one of more of the following A+ and N+
Familiarity with Audio/Visual systems an asset

Your team and working environment:

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS