IN-COUNTRY TECHNICAL PRODUCTION SUPPORT – Africa Personnel Services (APS)

For more information please dial +264 61 257 700 and ask for recruiter: Samantha de Villiers

DESCRIPTION
System monitoring.
Be able to recommend improvements/enhancements.
Investigate technical incidents.
Support customer testing.
Installation of software packages.
Identification and resolution management of repeat incidents.
Management of Incidents.
Escalation of errors to the S.A. team.
Conduct training sessions on products.
Able to lead and attend meetings with customers.
Perform root cause analysis of problems.
Produce monthly Incident reports for customers.
Attend monthly customer update meetings.
Test Management for new releases.
Management of Pilot take-on.

REQUIREMENTS

Strong SQL knowledge (3+ years’ experience)
Must have knowledge of C#
Manage task prioritisation
Understand file layouts – flat files, XML
Experience working on Virtual Machines
Be self-driven
Must have a valid code B diverse license and own transport
Must be available after hours for support if required on planned or short notice.
Must be able to work with customers