HEAD RETAIL – NAMWATER 283 views

Job Description

To manage the NamWater Retail Unit in accordance with legislation, corporate policies, goals, and strategic objectives. Oversee Namwater billing and collection process as well as customer care process and management.

Minimum Requirements

Honors Degree in Business Management/ Finance

10 years’ experience in Water Supply environment, of which 5 years at middle management level

Level 8

Driver’s License Code B

Competencies, Skills, and Abilities

Effective Human relations skills

Effective Communication skills

Effective Management Practice

Effective Negotiation skills

Business Management skills

Financial Management skills

Systems Thinking

Strategic & Scenario Planning

Leadership skills

Planning & Execution

Applied Technical knowledge of water supply issues

Specific geographic and geo-hydrological knowledge of the water sector in Namibia

Knowledge & experience of the Balanced Scorecard

Key Performance Areas

Manage Retail Unit as a Profit Centre

Manage financial planning of the Retail Unit

Manage Customer and stakeholder relations

Manage sustainability of water supply

Efficiency and effectiveness of water supply Retail operations to private customers

Management of water quality

Manage key business processes

Oversee NamWater Billing & collections process

Customer Care Process and Management