Head: Personal Lines — National

Short-term (D5)

We offer passion, assurance and unmatched service to the insurance market in Namibia. Vibrant candidates that meet the requirements below are invited to submit their concise CV’s for consideration for the following role:

Job Requirements:

Grade 12 with 25 points or more
Risk Management- or equivalent degree
Full short-term insurance qualification recognised by Insurance Institute of Namibia
More than 10 years’ underwriting or claims experience in short-term insurance of which 5 years’ must be at senior management level
Proven track record of operations and sales management success and proven ability in establishing and growing sales teams
Strong technical knowledge of all short term insurance classes of business
Strong Re-Insurance knowledge and understanding
In depth knowledge of Hollard internal business rules will be an advantage

Computer literacyis essential with advanced Excel knowledge in order to perform analysis
Proven ability to meet and exceed tough business targets on a consistent basis
Excellent communicator and negotiatorwith a passion for customer service
Ability to coachand develop subordinates
Ability to identify and develop business opportunities
Ability to operate within relevantregulatory requirements
Have exceptional interpersonal relationship skills
Willingness towork irregular hours and to travel
Bein possession of a valid driver’s license and own a reliable motor vehicle.

Key Performance Areasof the Role:

Operations Management

Designing scalable,efficient and predictable processes through continuous process improvement
Planning and implementingbest practice / operational structures
Designingand implementing measurements and controls to ensure highest levels of customer service, risk management and underwriting returns
Responsible forreviewing and maintaining Service Level Agreements with Support Services and Clients / Brokers

Sales / Underwriting Management

Design and implement underwriting rules based on actuarial analysis and sales strategy
Implement controls to ensure adherence to underwriting rules, monitor business performance and adapt underwriting rules to ensure sales and loss ratio targets are achieved
Ensure appropriate mandates arein place and are complied with
Design/ review incentive models
Develop and implement the distribution strategy of all products within the branches
Design new products with rating and policy wordings based on market research with roll out strategies
Continuous rating review and adjustments in conjunction with actuarial analytics and business strategy

Customer and Relationship Management

Build and maintain effective and credible relationships with Clients, Brokers and Service Providers
Manage Service Level Agreements with service providers and adhere to service level agreements towards business and brokers
Responsible for ensuring world class customer experience through training, monitoring and development of staff

Financial and Compliance

Create fit for purpose budgets consistent with business strategy for different cost centres
Manage actual expenses to budget to ensure financial objectives are achieved
Ensure regulatory compliance

People Management

Identify and implement performance measurement criteria for each team
Transform Company KPI’s into Operational KPI’s down to individual KPI’s
Create a culture of high performance and personal development
Critically analyse and interpret business requirements to optimise resources

In return, Hollard offers a market related cost to company package, commensurate with the requirements of the role, relevant qualifications and experience.

If you meet the above requirements and are passionate about a career in insurance, kindly email your CV to: [email protected]

Closing date: 11 December 2020