Head: Personal Lines | Hollard

Head: Personal Lines — National

Short-term (D5)

We offer passion, assurance and unmatched service to the insurance market in Namibia. Vibrant candidates that meet the requirements below are invited to submit their concise CV’s for consideration for the following role:

1. Job Requirements:

• Grade 12 with 25 points or more
• Risk Management- or equivalent degree
• Full short-term insurance qualification recognised by Insurance Institute of Namibia
• More than 10 years’ underwriting or claims experience in short-term insurance of which 5 years’ must be at senior management level
• Proven track record of operations and sales management success and proven ability in establishing and growing sales teams
• Strong technical knowledge of all short term insurance classes of business
• Strong Re-Insurance knowledge and understanding
• In depth knowledge of Hollard internal business rules will be an advantage

• Computer literacyis essential with advanced Excel knowledge in order to perform analysis
• Proven ability to meet and exceed tough business targets on a consistent basis
• Excellent communicator and negotiatorwith a passion for customer service
• Ability to coachand develop subordinates
• Ability to identify and develop business opportunities
• Ability to operate within relevantregulatory requirements
• Have exceptional interpersonal relationship skills
• Willingness towork irregular hours and to travel
• Bein possession of a valid driver’s license and own a reliable motor vehicle.

2. Key Performance Areasof the Role:

Operations Management

• Designing scalable,efficient and predictable processes through continuous process improvement
• Planning and implementingbest practice / operational structures
• Designingand implementing measurements and controls to ensure highest levels of customer service, risk management and underwriting returns
• Responsible forreviewing and maintaining Service Level Agreements with Support Services and Clients / Brokers

Sales / Underwriting Management

• Design and implement underwriting rules based on actuarial analysis and sales strategy
• Implement controls to ensure adherence to underwriting rules, monitor business performance and adapt underwriting rules to ensure sales and loss ratio targets are achieved
• Ensure appropriate mandates arein place and are complied with
• Design/ review incentive models
• Develop and implement the distribution strategy of all products within the branches
• Design new products with rating and policy wordings based on market research with roll out strategies
• Continuous rating review and adjustments in conjunction with actuarial analytics and business strategy

Customer and Relationship Management

• Build and maintain effective and credible relationships with Clients, Brokers and Service Providers
• Manage Service Level Agreements with service providers and adhere to service level agreements towards business and brokers
• Responsible for ensuring world class customer experience through training, monitoring and development of staff

Financial and Compliance 

• Create fit for purpose budgets consistent with business strategy for different cost centres
• Manage actual expenses to budget to ensure financial objectives are achieved
• Ensure regulatory compliance

People Management

• Identify and implement performance measurement criteria for each team
• Transform Company KPI’s into Operational KPI’s down to individual KPI’s
• Create a culture of high performance and personal development
• Critically analyse and interpret business requirements to optimise resources

In return, Hollard offers a market related cost to company package, commensurate with the requirements of the role, relevant qualifications and experience.

If you meet the above requirements and are passionate about a career in insurance, kindly email your CV to: [email protected]

Closing date: 11 December 2020