Head Business Support Unit – NamPost

NamPost seeks suitable candidates to apply for the following vacancy at ICT department, duty station Windhoek.

Head Business Support Unit

Section: Business Support Unit

Department: Technology

Office: Windhoek

Primary purpose of position

• Develop, refine, and effectively deploy and manage a business support capacity for the total spectrum of NamPost business, banking and functional business requirements.
• Ensure BSU systems & human capacity in line with the ongoing assessment of the various business and functional unit needs.
• Ensure the ongoing alignment of support services with business needs, and the provision of services within agreed service levels/quality and efficiencies in service delivery.
• To enable business change management and the facilitation of the enabling function in their quest to optimise systems solutions.
• Further the use of data bases, analyses, reports, functional processing enabling progressive efficiency of service delivery amongst users in close liaison with user support functionalities.
• Ensure superior levels of integration of BSU with IT colleague functions to enable seamless IT services and support delivery.

Main Responsibilities

• Business Support Unit (BSU) Strategic & Business Plan;
• BSU Operating & Service Frameworks, Policies & Procedures;
• Governance, Risk & Security alignment & integration;
• Business Support Services Effectiveness;
• “IT Functional Use Migration to Business” Effectiveness;
• Needs Analysis Effectiveness in Guiding Enabling Solutions;
• Change Management Effectiveness;
• BSU Disaster Recovery & Business Continuity Management Effectiveness;
• Project Management Effectiveness;
• BSU Human Resources Effectiveness; and
• BSU Stakeholder Relationships & Support Related Communications Effectiveness.

Educational and experience requirements

• Bachelor’s degree in computer science or a computer related field; Associate degree in Telecommunications/Technology or IT related certification or diploma in Networks+, Server+, Security+, MCTS, CCNA, CCNE, CCIE, CCNP, MCSE or MCSA. Qualifications in ISO based standards a distinct advantage. Min of 4 years equivalent formal studies, with either a Business or IT emphasis or both after schooling, with a post-graduate business degree a recommendation.
• A total of 12 years’ ICT Management and related experience, of which 3 years in a similar position, with 5 years’ experience in an ICT management team managerial role at full operational management level or equivalent combinations.
• Due to the nature of NamPost Postal business and processes, having a minimum of 5 (five) years postal experience in a technical/ICT role is of advantage. Must have clear understanding of postal business processes and how they translate into technology tools, rules and structures.
• Recent exposure of managing a high-pressure user support and/or services environment demonstrating superior service to internal and/or external customers.
• Significant experience of latest user/customer serving technology and a clear understanding of functional delivery capabilities and utility optimisation of technology for user.
• Solid experience in the banking or financial services environment.
• Sound knowledge of change management, user coaching, functional proliferation of systems at user interfaces.
• Solid knowledge of financial postings on technical platforms is a must with at least 5 (five) years’ experience in GL posting on WRE, SAP and Traderoot. Must have at least 3 (three) years of clearing, waste clearing and settlement experience within the financial services industry and Namibian Payment System.
• Excellent knowledge of the NamPost business model, its conversion strategy towards IT and digitisation leverage within the business.
• Background in functional design and utilisation of business systems with an emphasis on NamPost business scope. Solid understanding of services analysis, budgeting and business operations. Superior analytical and problem-solving/solutions experience as shown by successful change implementation. A strong strategic and business mind­set. Excellent and proven organizational and leadership skills. Outstanding communication and interpersonal abilities. Must be able to guide and direct with credibility on functional IT business matters at different organisational levels.
• Strong, clear and concise report writing skills for various levels of audience such as Exco, Board and senior management.
• A sound understanding of technology risk management principles and frameworks with an emphasis of the user interfaces.

Skills and Knowledge requirements

• Superior analytical skills and reasoning ability, computer literacy, knowledge of banking technology and or business and operational platforms and systems with an emphasis on user interface optimisation.
• Previous exposure to banking related compliance and to the national payment systems, well grounded in information technology in general.
• Must have at the ability and skills to operate and communicate clearly at senior management, Exco and Board level. Must be clear and confident in presenting to senior staff.
• Change management and support skills. Systems functional and business analysis skills.
• Critical thinking and problem-solving skills and the ability to conceptualise and think strategically.
• Able to work with all levels of management and across the organizations departments. Must be a great motivator of staff, constructive, positive and supportive with the interaction of technical and all other business colleagues.
• Well-developed time management and organisational skills including the ability to manage competing priorities in a branch-based network environment.

Note: NamPost is an Equal Opportunity Employer and operates in line with affirmative action guidelines.