Job Expired

At Avani, we’re all about finding that perfect balance – between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things – and believe that a warm welcome and a genuine smile make all the difference – you’ll fit right in here.
The Service Agent is responsible for delivering a seamless and welcoming guest experience, ensuring every interaction reflects professionalism, efficiency, and genuine hospitality. As the first point of contact, you will create strong first impressions, support smooth front office operations, and contribute to an effortless and memorable stay for every guest at Avani Windhoek Hotel & Casino.

Job Summary

Type: full-time
Location: Windhoek
Category: Hospitality
Closing Date: 2026-07-31

Key Responsibilities

Create a warm, engaging and memorable first impression by welcoming all guests in a professional and personalized manner.
Deliver seamless and efficient check-in and check-out experiences, ensuring accuracy while maintaining a guest-focused interaction
Anticipate guest needs proactively and respond to enquiries with confidence, care, and attention to detail
Resolve guest concerns and service challenges with empathy, professionalism, and a solutions-driven approach, ensuring full follow-up
Provide recommendations and comprehensive knowledge of hotel services, facilities, promotions, and the local destination to enhance the guest experience
Coordinate and support guest requests such as transport, reservations, and special arrangements, ensuring a smooth and personalized stay
Accurately manage all front office systems (PMS, reservations, guest profiles, and billing) while ensuring data integrity and attention to detail
Process all financial transactions efficiently and in line with company controls and audit standards
Maintain clear and detailed shift handovers, logs, and reporting to ensure operational continuity
Identify and confidently act on opportunities to upsell rooms, upgrades, dining, and experiences that add value to the guest stay
Build strong cross-departmental relationships to ensure a seamless and coordinated guest experience
Communicate clearly, professionally, and proactively with both guests and colleagues at all times
Contribute to a positive team culture by supporting colleagues and maintaining a high level of professionalism and energy

Requirements

Previous experience in a front office or guest service role within the hospitality industry (preferred)
A Diploma in Hospitality and Tourism will be an added advantage
Good level of technical proficiency and the ability to work confidently with hotel systems (PMS) and basic computer applications
Well-developed communication and interpersonal skills, with the ability to engage effectively with guests and colleagues
A professional, guest-focused approach, with a strong commitment to service excellence
Ability to perform effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail
Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
Demonstrated ability to work collaboratively within a team, with a positive attitude and willingness to learn

How to Apply

To apply, please visit: minor.wd102.myworkdayjobs.com

REF Code: JR101608

About the Company

Avani Windhoek Hotel & Casino is a modern and exquisite hospitality establishment located in the heart of Windhoek, Namibia's capital city. This hotel provides a central base for visitors, surrounded by a vibrant array of shopping, dining, and entertainment options. Guests can enjoy a sophisticated stay experience, whether traveling for business or leisure. It serves as a key destination for those seeking contemporary amenities and convenient access to local activities within Namibia.

Modern and exquisite hotel in Windhoek, at the heart of Namibia.

Website: https://www.avanihotels.com/en/windhoek

Frequently Asked Questions

What qualifications and experience are typically needed for a Guest Service Agent role in Namibia?

Most hotels in Namibia prefer candidates with a hospitality diploma or relevant certification, coupled with previous customer service or front office experience. Proficiency in English is essential, and knowledge of additional local languages or German is highly advantageous for interacting with diverse guests.

Can you describe the common day-to-day responsibilities of a Guest Service Agent at a hotel in Namibia?

Daily tasks typically involve checking guests in and out, managing reservations, and addressing inquiries or resolving minor issues to ensure a comfortable stay. You will also provide information about hotel services and local attractions, often serving as the first point of contact for all guest needs.

What are the typical work culture and key expectations for a Guest Service Agent in the Namibian hospitality sector?

The Namibian hospitality culture values professionalism, punctuality, and a warm, welcoming demeanor towards guests from various backgrounds. Employers expect strong teamwork, adaptability, and a proactive approach to guest satisfaction, often requiring shifts that include evenings, weekends, and public holidays.

What are the potential career progression paths for a Guest Service Agent in a Namibian hotel?

Successful Guest Service Agents can advance to supervisory roles such as Front Office Supervisor or Assistant Front Office Manager within the hotel. Opportunities may also exist to transition into other departments like Reservations, Sales, or Human Resources, especially within larger hotel groups in Namibia.

What kind of benefits can a Guest Service Agent typically expect from a hotel employer in Namibia?

Common benefits include annual leave as per Namibian labour laws, uniforms, and staff meals during shifts. Some employers may offer contributions towards medical aid or pension funds, and a service charge is often distributed based on hotel policy and performance.

What do Namibian hospitality employers look for in job applications for Guest Service Agents, and how should I apply?

Employers seek candidates with excellent communication skills, a positive attitude, and a genuine passion for service, often valuing local knowledge. Ensure your CV is clear, highlights relevant experience, and is accompanied by a concise cover letter expressing your enthusiasm for the role and the specific hotel.

CUSTOMER SERVICE Front Office Guest Services Hospitality Hotel