Avani Windhoek Hotel & Casino
At Avani, we’re all about finding that perfect balance – between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things – and believe that a warm welcome and a genuine smile make all the difference – you’ll fit right in here.
The Service Agent is responsible for delivering a seamless and welcoming guest experience, ensuring every interaction reflects professionalism, efficiency, and genuine hospitality. As the first point of contact, you will create strong first impressions, support smooth front office operations, and contribute to an effortless and memorable stay for every guest at Avani Windhoek Hotel & Casino.

Job Summary

Type: full-time
Location: Windhoek
Category: Hospitality
Closing Date: 2026-09-19

Key Responsibilities

Create a warm, engaging and memorable first impression by welcoming all guests in a professional and personalized manner.
Deliver seamless and efficient check-in and check-out experiences, ensuring accuracy while maintaining a guest-focused interaction
Anticipate guest needs proactively and respond to enquiries with confidence, care, and attention to detail
Resolve guest concerns and service challenges with empathy, professionalism, and a solutions-driven approach, ensuring full follow-up
Provide recommendations and comprehensive knowledge of hotel services, facilities, promotions, and the local destination to enhance the guest experience
Coordinate and support guest requests such as transport, reservations, and special arrangements, ensuring a smooth and personalized stay
Accurately manage all front office systems (PMS, reservations, guest profiles, and billing) while ensuring data integrity and attention to detail
Process all financial transactions efficiently and in line with company controls and audit standards
Maintain clear and detailed shift handovers, logs, and reporting to ensure operational continuity
Identify and confidently act on opportunities to upsell rooms, upgrades, dining, and experiences that add value to the guest stay
Build strong cross-departmental relationships to ensure a seamless and coordinated guest experience
Communicate clearly, professionally, and proactively with both guests and colleagues at all times
Contribute to a positive team culture by supporting colleagues and maintaining a high level of professionalism and energy

Requirements

Previous experience in a front office or guest service role within the hospitality industry (preferred)
A Diploma in Hospitality and Tourism will be an added advantage
Good level of technical proficiency and the ability to work confidently with hotel systems (PMS) and basic computer applications
Well-developed communication and interpersonal skills, with the ability to engage effectively with guests and colleagues
A professional, guest-focused approach, with a strong commitment to service excellence
Ability to perform effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail
Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
Demonstrated ability to work collaboratively within a team, with a positive attitude and willingness to learn

How to Apply

To apply, please visit: minor.wd102.myworkdayjobs.com

REF Code: JR113191-1

About the Company

Avani Windhoek Hotel & Casino is a hotel and entertainment property located in Windhoek, Namibia, operated under the Avani Hotels & Resorts brand of Minor Hotels Group. The property offers accommodation, dining, and event facilities in the Namibian capital. It includes a casino, making it one of the hospitality venues in Windhoek that combines lodging with gaming entertainment. The hotel serves both business and leisure travellers visiting Namibia.

Contemporary hotel and casino in the heart of Windhoek, Namibia.

Frequently Asked Questions

What qualifications or education are typically required for a Guest Service Agent role in Namibia?

Usually a high school diploma or equivalent is required, with many employers preferring a certificate or diploma in hospitality, tourism, or a related field. Prior experience in front‑desk, customer service, or hotel operations is advantageous, and basic computer literacy with property‑management systems is often expected. Fluency in English is essential, and knowledge of local languages such as Oshiwambo or Afrikaans can be a plus.

What are the common day‑to‑day responsibilities of a Guest Service Agent at a hotel in Namibia?

You will greet and check‑in guests, handle reservations, and provide information about hotel facilities and local attractions. Throughout the shift you manage guest requests, resolve complaints, and process payments or billing inquiries. At the end of your shift you complete shift reports, ensure the lobby area is tidy, and prepare handover notes for the next team.

How does the local work culture in Namibia influence expectations for hospitality staff like Guest Service Agents?

Namibian workplaces value punctuality, respect for hierarchy, and a friendly, service‑oriented attitude toward both guests and colleagues. Teamwork is emphasized, and employees are expected to show initiative while adhering to established hotel policies and safety standards. Demonstrating cultural sensitivity toward Namibia’s diverse ethnic groups enhances guest satisfaction and workplace harmony.

What realistic career progression or growth paths can a Guest Service Agent expect in the Namibian hospitality sector?

Starting as a Guest Service Agent, you can advance to senior front‑desk roles such as Front Office Supervisor or Shift Leader with experience and additional training. Further progression may lead to positions like Front Office Manager, Guest Relations Manager, or even broader hotel operations roles after gaining managerial skills. Many hotels support internal promotions and may sponsor short courses or certifications in hospitality management.

What typical benefits and application steps should a job seeker know when applying for a Guest Service Agent position in Namibia?

Employers commonly offer benefits such as paid annual leave, sick leave, medical aid contributions, and pension or provident fund contributions, often in line with Namibian labour laws. To apply, prepare a concise CV highlighting relevant customer service or hospitality experience, a cover letter tailored to the hotel, and submit them via the company’s careers portal or email as indicated in the job advert. Employers look for clear communication skills, a professional appearance, and evidence of reliability and a positive attitude during interviews.