Job Expired
At Avani, we’re all about finding that perfect balance – between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things – and believe that a warm welcome and a genuine smile make all the difference – you’ll fit right in here.
The Dealer is responsible for delivering a professional, secure, and engaging gaming experience by operating table games in accordance with company procedures, regulatory requirements, and service standards. The role involves managing gaming tables, handling chips and payouts accurately, monitoring game activity, maintaining detailed records, and ensuring compliance with all gaming regulations. The Dealer provides exceptional and entertaining guest service, creating a welcoming and enjoyable gaming environment while maintaining the highest standards of integrity, professionalism, operational excellence, and customer satisfaction.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things – and believe that a warm welcome and a genuine smile make all the difference – you’ll fit right in here.
The Dealer is responsible for delivering a professional, secure, and engaging gaming experience by operating table games in accordance with company procedures, regulatory requirements, and service standards. The role involves managing gaming tables, handling chips and payouts accurately, monitoring game activity, maintaining detailed records, and ensuring compliance with all gaming regulations. The Dealer provides exceptional and entertaining guest service, creating a welcoming and enjoyable gaming environment while maintaining the highest standards of integrity, professionalism, operational excellence, and customer satisfaction.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Hospitality
- Closing Date: 2026-07-31
Key Responsibilities
- Deal table games (e.g., Blackjack, Poker, Roulette) in accordance with company procedures and operational standards.
- Prepare, open, operate, and close gaming tables, ensuring accurate float management, payouts, transactions, and game security.
- Monitor game play, table activity, and player participation, reporting irregularities, disputes, suspicious activities, or compliance concerns.
- Deliver professional, engaging, and accurate customer service while maintaining game pace and operational efficiency.
- Accurately complete all gaming, player tracking, and operational documentation and system records.
- Maintain effective communication with Gaming Management, Surveillance, and supporting departments to ensure smooth operations.
- Coach and support Trainee Dealers through on-the-job training and performance guidance where required.
- Provide exceptional guest experiences by building positive relationships, responding to queries, and promoting loyalty programs and promotions.
- Maintain high standards of professionalism, appearance, teamwork, and personal performance.
- Comply with all gaming legislation, regulatory requirements, internal controls, company policies, and Minor Hotels compliance standards.
Requirements
- Grade 12 / National Senior Secondary Certificate or equivalent
- Relevant table games dealing experience
- Valid Key Employee Licence (Gaming Board of Namibia)
- Strong communication and customer service skills
- Excellent mental arithmetic and numerical accuracy
- Sound understanding of gaming operations, regulations, and Internal Control Standards (ICS)
- Strong attention to detail, integrity, and problem-solving skills
- Ability to work effectively in a fast-paced environment and remain calm under pressure
- Professional appearance and presentation standards
- Ability to work flexible shifts, including evenings, weekends, and public holidays
How to Apply
To apply, please visit: minor.wd102.myworkdayjobs.com
REF Code: JR109413
About the Company
Avani Windhoek Hotel & Casino, a distinguished property of the global Minor Hotels Group, stands as a premier hospitality and entertainment destination in Windhoek, Namibia's vibrant capital city. This establishment offers a comprehensive experience, combining luxurious hotel accommodation with an exciting casino floor, diverse dining options, and modern conference facilities. Guests can enjoy a rooftop pool, gym, and spa services, catering to both business and leisure travellers visiting Namibia. As a significant player in the country's tourism sector, Avani Windhoek provides a hub for local and international visitors seeking comfort and entertainment.
Premium comfort and thrilling entertainment in the heart of Windhoek, Namibia.
Frequently Asked Questions
What qualifications or experience are typically required to become a Gaming Dealer in Namibia?
Most casinos in Namibia look for candidates with a Grade 12 certificate, strong numeracy skills, and excellent customer service abilities. While not always mandatory, prior experience in hospitality or a gaming dealer training certificate would be a significant advantage.
What are the common day-to-day responsibilities of a Gaming Dealer at a casino in Windhoek?
A Gaming Dealer is responsible for running various casino games, handling cash and chips accurately, and ensuring fair play. This also includes interacting professionally with guests, explaining game rules, and maintaining a lively and engaging atmosphere.
What is the typical work culture like for a Gaming Dealer in a Namibian casino, especially regarding shifts and customer interaction?
Namibian casinos often operate 24/7, so dealers should expect to work rotating shifts, including nights, weekends, and public holidays. Professionalism, a friendly demeanor, and excellent interpersonal skills are highly valued when interacting with diverse local and international guests.
What are the realistic career progression opportunities for a Gaming Dealer within the hospitality or casino industry in Namibia?
A Gaming Dealer can typically progress to supervisory roles such as Pit Boss or Inspector, overseeing multiple tables and dealers. Further advancement might lead to management positions within the casino operations or other departments within the hospitality group.
What kind of benefits package can a Gaming Dealer typically expect in Namibia, such as leave or medical aid?
Standard benefits usually include annual leave and contributions to social security, as mandated by Namibian labour law. Many larger hospitality groups also offer medical aid schemes and possibly a provident or pension fund, which can vary by employer. Specific offerings depend on the employer's policies and scale.
What should a job seeker include in their application and what do Namibian employers typically look for when hiring Gaming Dealers?
Employers seek candidates with strong numerical aptitude, excellent communication skills, and a professional, calm demeanor. Your application should highlight any customer service experience, reliability, and willingness to work flexible hours.
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