FULFILMENT AGENT – Jabu

ROLE 

1. Loads shipments on the trucks and Android app
2. Responsible for submitting car checklist daily
3. Manages driver assigned to truck, and treats all company property with respect
4. Engages with customers about their deliveries
5. Communicates with customers to place more orders over the phone and in field
6. Delivers all orders to customers timely
7. Records all customer details correctly on the system
8. Records geolocation of all customers on delivery
9. Takes photo of customer shops on app once for record-keeping purposes
10. Collects money per order on the app and physically
11. Reconciles cash with JABU team at retail store to match shipment
12. Responsible for safe keeping all stock received
13. Responsible for bringing back stock that was rejected
14. Report issues related to fulfillment and car deliveries
15. Customer-facing, great with client service, patient and understanding
16. Always wearing clean clothing, and closed toe shoes
17. Takes ownership of the job position and ensures to complete given tasks in time and in full
18. Ensures to be proactive and self-organized
19. Shows initiative, excitement and promotes JABU brand

At Retail Partner:

1. Find out which products are too expensive that people would like to buy
2. Record all prices and products and report to Assistant Retail Coordinator
3. Work with other colleagues to find products and prices and speak to customers
4. Make recommendations of new products and pricing needs in order to win clients