DEBT COLLECTOR – Karibib Town Council 67 views

A minimum of a Namibian Senior Secondary Certificate (NSSC) with passes in English and Mathematics is usually required. Relevant short courses in finance, accounting, or debt management from institutions like NAMCOL or the University of Namibia are advantageous. Some employers may prefer candidates with prior experience in municipal billing or customer service within Namibia’s local government context.

Daily tasks include contacting residents and businesses regarding overdue rates, service charges, or fines via phone, email, or home visits, while maintaining accurate records in the council’s financial system. You’ll also process payment arrangements, issue reminders, and escalate persistent cases to legal or senior finance staff per the Local Authorities Act. Cultural sensitivity and adherence to Namibia’s Protection of Personal Information (POPI) principles are essential during all interactions.

Town councils emphasise public service ethos, procedural fairness, and adherence to municipal by-laws and national legislation like the Local Authorities Act. Staff are expected to balance firmness in collections with empathy, especially given socio-economic realities in communities like Karibib. Punctuality, integrity, and respectful communication — aligned with Namibia’s values of unity and dignity — are consistently highlighted in performance reviews.

With experience and further study (e.g., a diploma in Public Finance or CIMA Certificate), you may progress to Senior Debt Collector, Accounts Clerk, or Assistant Finance Officer roles. Long-term pathways include positions such as Finance Officer or Internal Auditor, often requiring internal promotion assessments and alignment with the Local Government Service Commission’s competency framework. Continuous professional development through LGSC-accredited training is strongly encouraged.

Employees are typically enrolled in the Government Institutions Pension Fund (GIPF) and offered medical aid through a council-approved scheme like NAMAF or Medshield. Annual leave follows the Labour Act (22 days minimum), plus public holidays and sick leave entitlements. Some councils also provide housing allowances or transport support, subject to individual council policy and budget availability.

Applications are submitted via the council’s official website, physical drop-off at the Human Resources office, or through the Local Government Service Commission portal when vacancies are advertised. They prioritise candidates with proven reliability, strong communication skills in English and local languages (e.g., Herero or Afrikaans), and familiarity with Namibian municipal billing systems like MUNIS or similar. A clean disciplinary record and willingness to undergo vetting under the Public Service Act are mandatory.