DEBT COLLECTOR (CONTRACT) – Arandis Town Council 54 views

Most roles require a Grade 12 certificate, and a diploma or certificate in finance, accounting, or a related field can be advantageous. Practical experience in debt collection, credit control, or customer service is often highly valued by Namibian employers. Strong negotiation and communication skills are also crucial.

Daily tasks involve contacting defaulters via phone, email, or in-person visits to arrange payment plans for outstanding municipal services and rates. You'll be responsible for maintaining accurate records of communication and payments, adhering to relevant Namibian legal frameworks and council policies. This also includes processing payments and preparing reports on collection activities.

The work culture often emphasizes professionalism, adherence to public service ethics, and strict compliance with regulations governing municipal operations. Expectations include strong accountability, a proactive approach to collections, and the ability to work independently while still collaborating with council finance teams. Building trust with residents while firmly enforcing payment policies is key.

As a contract employee, benefits like medical aid and pension contributions are often not standard and may depend on the specific contract terms or duration. However, you are generally entitled to basic labour law protections, including annual leave and sick leave, calculated on a pro-rata basis. It's essential to clarify all benefit entitlements during the interview process.

While a contract role might not offer immediate internal progression, strong performance can lead to contract renewals or opportunities for permanent positions within the council or other public sector entities. You can also leverage the experience gained to move into senior credit control, collections management roles in the private sector, or even specialise in legal debt recovery. Further education in finance or law can also open up new avenues.

Highlight your negotiation, communication, and problem-solving skills, especially any experience dealing with sensitive financial matters or public interaction. Emphasize your understanding of relevant Namibian legal frameworks regarding debt collection and your ability to maintain accurate records. A well-structured CV and a cover letter explaining your suitability for public sector work will be beneficial.