Customer Services & Sales Representative – AFRICA PERSONNEL SERVICES

German Customer Services & Sales Representative – AFRICA PERSONNEL SERVICES
Location: Windhoek |
Job Specifications:
Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and complaints
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment
Job Requirements:
Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
Minimum education level equivalent to high school completion (Matric / NQF 4)
Candidate must be located in Namibia
Namibian Citizen
Excellent Computer literacy skills
No criminal record
Previous customer service experience preferred
PLEASE TAKE NOTE:
Completed written language assessments will be completed.
Verbal evaluations will be done.
A valid Code of Conduct will be required further in the process
This is a permanent and full time position
Training will be provided
Home Based so a WIFI connection would be essential