CUSTOMER SERVICES DESK COORDINATOR
Opportunity | Duty Description
The above-mentioned position is vacant at our Prosperita Premises of the FP du Toit Transport Group. Our company is in existence since 1968 and diversified over time from a solely long-haul operation to one which now includes Pro Parcel (a part-load and distribution operation), Jet.X Couriers (an express road and air courier service) as well as Wesbank Transport (a full-load and abnormal division). This is in line with our strategy to offer our clients a complete range of services to satisfy all their logistical requirements. This position reports to the Business Intelligence Manager and is based in Windhoek.
DUTIES AND RESPONSIBILITIES
Key responsibilities include:
- Prompt and effective customer service, as first point of contact
- Attending to and directing calls and queries to the correct department and staff
- Communicate with Customers via phone and/or e-mail regarding deliveries, delays, collections, etc.
- Assist clients with quotations as/when required
- Follow up on collections (internationally and nationally) and liaise with customers and department heads
- Assist walk-in customers
- Ensure a daily Pick Up and Delivery report is done and escalated to manager
- Liaise with clients regarding Import/Export payments
- Communicate with clearing agents regarding outstanding documents
- Monitor the general market for new business
- Assist staff with calls to customers, which serve at the same time as recordkeeping of such calls
- Any other tasks as directed by department head
Opportunity | Duty Requirement(s)
The suitable applicant will have
- A valid Grade 12 (with at least 23 points)
- 2-3 years’ experience in the Customer Service Field will be an advantage
- Knowledge of Border Clearances and Paperwork requirements with regards to Imports and Exports
- Knowledge of legislative measures implemented for the Transport Industry
- A high level of accuracy and a high regard for attention to detail
- Good problem-solving skills
- Customer oriented
- Good verbal and written communication skills
- Excellent organizational skills – including ability to multi-task and manage several conflicting priorities
- Professional and confident attitude
- Good interpersonal skills
- Computer literacy
- Ability to work on deadlines
- Namibian Citizenship
Please submit your cover letter, curriculum vitae and supporting documents, to the HR Officer. E-mail: [email protected] Only electronic CV’s supported by relevant documentation will be accepted.
Only short-listed candidates will be contacted, and no CV’s will be returned
Closing Date: 14-12-2020
Email Address: [email protected]
Enquiries: 061-372900
- This job has expired!
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