Closing Date: Friday, June 19, 2020

Location of the Job: Namibia

Reference Number: N/A

Date of issue: 02 June 2020

Start date of position: 01 August 2020

Position is tenable at: Letshego Bank Namibia

Job Description:

Position: CUSTOMER CARE CONSULTANT

Reports to: BRANCH OPERATIONS SUPERVISOR

“The functions and responsibilities listed in the job description are not exhaustive and may be changed at any time, depending upon the operational requirements of the employer, and within the parameters of the post held by the employee”

Purpose of the Job:

To serve as a customer interface, telephonically and face-to-face, to attend to customer queries, comments and complaints as well as maintaining high standards of product knowledge.

Key Accountabilities:

To deliver exceptional customer service in accordance with our customer service standards
Updating of customer data to ensure data integrity
Identify process and product enhancement to improve service delivery to customers
Support our customer centric culture by providing timeous feedback to customers (telephonically, e-mail or face-to-face)
Remain abreast of new product and process developments
Assist with loan settlement quotations, letters and other corporate correspondences
Prepare monthly customer complaints return
Identification and referral of sales leads

Thinking Requirements and Working Complexity:

1) Ability to identify change in sales patterns and escalate to supervisory level.

2) Ability to develop good working relations with all supervisors and fellow colleagues for cohesion in the business.

Knowledge and Experience Required of Job Holder:

1) Grade 12 (25 points)

2) Related degree/diploma would be an added advantage

3) Related experience in customer service and sales would be an added advantage

4) Computer literate

5) Fluent in English (speak and writing)

6) No criminal record

Dimensions as at date

Subordinate business locations: Namibia
Number of Reports: Direct: 0, Indirect: 0

Closing date for applications: 19 June 2020

Apply to (email address): [email protected]

Standard Disclaimer: Only shortlisted candidates will be contacted