Customer Care Clerks x 4 (12 months)
DUTY STATION
X1 Omalo,
X1 Omuthiya,
X1 Outapi &
X1 Okahao

GRADE BI

JOB ROLE
| To interact with customers, by providing and processing information in response to inquiries,
concerns and requests regarding applications for water connections and customer accounts.

JOB REQUIREMENTS
Qualifications
– Grade 12 Certificate
– Bookkeeping/Accounting qualification will be added advantage

Experience
– 2 years’ experience on customer care environment

Legal Requirements
– Driver’s License Code B

Competences, Skills & Abilities
-Excellent Communication, Listening and Interpersonal skills
-Telephone Etiquette
-Excellent Negotiations skills
-Analytical and Problem Solving skills
-Proficiency in Microsoft Office Programs: Microsoft Excel & Word
-Organizing & Administrative skills

– Sound numerical skills
– High level of accuracy with attention to detail
– Knowledge of customer service principles and practices (Customer service orientation)
– Ability to work independently with limited supervision & under pressure
– Knowledge of local languages will be an added advantage

Key Performance Areas

– Facilitate new applications
-Handling customer queries
-Check customer account balances on SAP
-Handling customer reversals
-(Handling connection list of new customers
– Handle cutting list of defaulting customers
– Updating new customer register on SAP
-Assist with purchase of connection materials for new customers connections

Written application (cover letter). detailed CV, proof of citizenship and qualifications should be
submitted via courier to:

Head: Employees Services
Private Bag 13389, Windhoek
or hand deliver at 176 Iscor Street, Northern industrial Area, Windhoek
Submit an individual application for every duty station, If applying for more than 1 duty
station.

Enquiries: Tel: (061) 712025
Closing date: Tuesday, 13 November 2020

NO FAXES OR E-MAIL WILL BE ACCEPTED