Welcome to FNB Life Agency Management and Operations (Pty) Ltd, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.
Job Summary
- Type: contract
- Location: Windhoek
- Category: Administration
- Closing Date: 2026-07-23
Key Responsibilities
- Handle policy-related queries professionally and accurately, ensuring clients receive prompt and effective assistance.
- Assist with general administrative duties, including contacting clients, data capturing, updating records, document management, and reporting.
- Maintain accurate records and ensure all information captured is complete and up to date.
- Provide day-to-day support to the Manager by assisting with operational, administrative, and other ad hoc tasks as required.
- Manage multiple tasks while maintaining accuracy and meeting agreed turnaround times.
- Provide professional and courteous communication when engaging with internal and external clients.
- Escalate urgent queries or service issues to the relevant teams in line with business processes.
- Be flexible and willing to take on additional responsibilities to support the team and business objectives.
Requirements
- Hold a Grade 12 qualification.
- Have previous experience in administration, customer service, call centre, reception, or financial services environments (advantageous).
- Demonstrate strong administrative and organisational skills.
- Have excellent verbal and written communication skills.
- Are customer-focused with a professional and helpful approach.
- Have strong attention to detail and accuracy when capturing information.
- Are computer literate and proficient in using Microsoft Excel and Outlook.
- Can work under pressure and manage high volumes of administrative tasks.
How to Apply
REF Code: R51519 | Job Code: R51519
About the Company
FNB Namibia stands as a leading financial services provider, deeply embedded within the country's economic landscape. As a key subsidiary of the FirstRand Group, it delivers a comprehensive suite of banking products and services tailored for individuals, businesses, and corporate clients across Namibia. From personal banking and innovative digital solutions to corporate finance and wealth management, FNB Namibia supports a wide array of financial needs. The bank maintains an extensive network of branches and ATMs, ensuring accessibility and service delivery from Windhoek to smaller towns. Committed to fostering economic growth and financial inclusion, FNB Namibia plays a vital role in the nation's development by empowering its customers and communities.
How can we help you?
Frequently Asked Questions
What qualifications and certifications are typically needed for an Administration Contractor role in Namibia?
A diploma or degree in Business Administration, Office Management, or a related field is usually preferred for such roles. Practical experience in administrative support, especially within a corporate or financial services environment, is highly valued by employers.
What are the common day-to-day responsibilities for an Administration Contractor with FNB in Namibia?
Day-to-day tasks often include managing schedules, preparing documents and presentations, coordinating meetings, and handling general office correspondence. Contractors are expected to provide efficient and proactive support to ensure smooth departmental operations.
What is the typical work culture and expectations for a contractor in a Namibian corporate environment like FNB?
Namibian corporate culture values professionalism, punctuality, and respect, with an emphasis on building good working relationships and adhering to deadlines. Contractors are expected to be adaptable, proactive, and integrate well with existing teams while maintaining their independent contractor status.
What are the realistic career progression or growth paths for an Administration Contractor in Namibia?
While direct progression within a contracting role is limited, it provides valuable experience and networking opportunities within the financial sector. Successful contractors may leverage this experience to secure permanent administrative positions or specialized roles within other Namibian organizations.
What typical benefits (like leave, medical aid, or pension) can an Administration Contractor expect in Namibia?
As an independent contractor, you are generally responsible for arranging your own benefits such as medical aid, pension, and paid leave, as these are typically not provided by the hiring company. Your contract fee usually accounts for this, so it's important to budget accordingly.
How should I apply for an Administration Contractor role in Namibia, and what do employers typically look for?
Applications are usually made through online portals or recruitment agencies, requiring a comprehensive CV and a cover letter highlighting relevant administrative skills and experience. Employers seek individuals with proven organizational abilities, strong communication skills, and a professional, results-oriented attitude.
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