CONSULTANT – First National Bank of Namibia (FNB)

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

Responsibilities:

• Achieve net profit growth for business.
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Engage with the customers in a professional way as specified in the service standards.
• Ensure customer’s needs and expectations are understood and solutions provided.
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
• Approve, validate, verify, check and authorise Frontline activities.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies.

Experience and Qualifications:

• Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.
• 2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.