CLIENT SERVICES CONSULTANT – Government Institution Pension Fund

Duty Description
Position: Client Services Consultant
Department: Operations
Station: Oshakati
Reports to: Senior Administrator
Purpose of the Job:
To provide support, information, and problem-solving services to clients.
Key Performance Areas:
Deal with complaints of members/pensioners’ dependents
Provide general information services
Ensure that client complaints are handled and effective feedback is established
Provide documentation assistance services
Pre-verity claims/documents received and transit for further processing
Receive and register documents
Provide client after-care service
Assist various units doing processing work such as annuities, death claims, etc.
Perform data updates
Biometrics enrolments and verification
Member education and data integrity.
Miscellaneous tasks
Innovation and personal development
Job-related qualifications and experience
Diploma in Business Administration, Accounting & Finance or Marketing from a recognized Institution.
Three (3) years experience working experience in a Retirement Fund Industry of which one (1) year is in a client services role.
The incumbent should have the following knowledge, skills, and Attributes:
Knowledge of:
Pension fund rules, regulations, policies, and procedures; Records Management; Fraudulent documents; different cultures and languages.
Skills:
Computer literacy; administration skills; filling; interpersonal skills; listening, verbal communication; problem-solving; checking and verification, numeric, prioritizing query resolution, and customer user service
Personal Attributes:
Accountable; team-orientated; accurate, attentive to detail, helpful, service-oriented, high-stress tolerant, patient, sense of urgency, and integrity.