CLIENT ACCOUNT OPERATIONS SUPERVISOR – Africa Personnel Services (APS)

DESCRIPTION
We are looking to hire an experienced Client Account Operations Supervisor to maintain solid relationships with the company’s key clients.

Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth and long-term company objectives.
Suggest solutions that answer clients’ needs and want.
Ensure the ordered products are delivered in a timely manner.
Serve as a contact point for key customers and internal teams.
Resolve customers’ complaints in an effective and respectful way.
Measure, track, and analyse key account metrics.
Create reports for upper management.
Keep abreast with industry and market trends and best practices.

REQUIREMENTS
Citizen of Namibia.
Proven working experience as Operations/ Key Account Supervisor for 5 + years (s).
Proven experience in sales and customer service will be an advantage.
Outstanding communication and interpersonal skills.
Aptitude in networking and building relationships.
Excellent time and project management skills.
Ability to prioritize and meet critical deadlines.
Problem-solving and negotiation aptitude.