CLAIMS AND ADMIN OFFICER – NASRIA

Purpose of Position: To manage NASRIA claims and provide administrative support.

KEY PERFORMANCE AREAS:

Scrutinize all received claims documents and asses the validity of claims thereof;
Upload the claims on the system and appoint a claims assessor as it may be required;
Provide all necessary claims reports to the intermediaries (brokers/agents) and insurers;
Forward claims information documents to Line Manager / Supervisor for authorization;
Attend to day-to-day claims-related queries;
Handling of all mail (Nampost, Courier services) and distribution thereof;
To co-ordinate / carry out repairs, maintenance and inspections for general up-keep of office premises;
Point of contact for providing employees with administrative support;
Ensure office supplies are maintained at optimal level including inventories and stationery supplies;
Ensure that fire extinguishers are serviced regularly and in working condition to ensure the general safety of employees;
Facilitate events, travel arrangements, accommodation, and S&T forms;
Assist with the booking of conference facilities;
Ensure that the Company assets register is up to date and all assets are insured;
Assist with all relevant aspects relating to documentation and correspondence on procurement.

EDUCATION/QUALIFICATIONS
Degree in Business Administration or equivalent;
Certificate of Proficiency (COP) in SHort-term Insurance;
Grade 12 with at least 3 years of relevant experience in the short-term insurance industry.

REQUIRED EXPERIENCE/KNOWLEDGE & SKILLS
At least 3 years of short-term insurance claims assessment, administration, and/or underwriting skills;
Analytical, decision, and problem-solving skills;
Good negotiation and interpersonal skills;
Good organization and time management skills;
Excellent user of MS Office applications particularly Excel and PowerPoint;
Sound knowledge of Client database management.

BEHAVIOURAL SKILLS

Strong customer service;
Conceptual thinking, planning and organizing;
Persuasiveness;
Assertiveness;
Organizational awareness;
Problem Solving and decision-making;
Results-oriented, data rationality, ability to work independently and under pressure;
Effective client relationship management.