Job Expired
purpose:
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved.
Responsibilities:
- Manage costs / expenses within approved budget to achieve cost efficiency.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Regular feedback to customers and or branches regarding progress made on resolving the query.
- Resolve all customer queries efficiently, and within agreed timelines.
- Attends to daily control log sheets and maintains an accurate diary system for queries.
- Attends to inward telephonic, email, fax enquiries and queries via the queue system.
- Compiles daily statistics relevant to number of customers and queries attended to.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Continuously updates the customer information system.
- Report on required Call Centre activities and deliveries to improve business results.
Experience and Qualifications:
- Grade 12, Relevant Certificate or Diploma.
- 1 Year related experience.
- Demonstrated verbal communication skills, good computer skills and technical affinity.
- Product knowledge and systems knowledge.
More Information
- Job Application Details The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below: Apply online via: FNB Career Portal
- This job has expired!
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One Comment
Can you please provide an alternative email address where one can apply for available vacancies, the links don’t want to open. Thank you.