Job Expired

To proactively research, identify, and develop growth opportunities within existing business portfolios, enabling the unlocking of new revenue streams. This job supports operational and strategic initiatives by leveraging data insights, stakeholder collaboration, and continuous improvement practices to enhance business performance. The incumbent contributes to the optimisation of business processes, supports decision-making through analysis, and ensures alignment with organisational goals.

Job Summary

Employer: First National Bank of Namibia (FNB)
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information & Technology
Closing Date: 2026-09-28

Key Responsibilities

Prepare accurate and timely management information, business intelligence, and performance reports.
Perform data extraction, cleansing, analysis, and reporting to support collections performance and decision-making.
Develop and maintain reporting solutions, dashboards, and data models that provide meaningful business insights.
Ensure the accurate and timely distribution of daily, monthly, and ad hoc reports to stakeholders.
Support and manage dialler campaigns to optimise collections performance and customer contact strategies.
Monitor portfolio performance, identify trends, and highlight opportunities for process improvement.
Resolve reporting and system-related issues while ensuring data integrity, governance, and compliance requirements are met.
Collaborate effectively with operational teams and stakeholders to support business objectives and strategic initiatives.
Take ownership of personal development while contributing to a high-performance and collaborative team environment.

Requirements

Hold a Bachelor’s Degree in Information Systems, Data Analytics, Statistics, Computer Science, Information Technology, or a related field.
Have more than 3 years’ experience in Management Information Systems (MIS), reporting, business intelligence, data analytics, or business support within a banking or financial services environment.
Are proficient in Microsoft Office, particularly Excel, Power BI, and relevant reporting tools.
Possess strong analytical, problem-solving, and stakeholder management skills, with excellent verbal and written communication abilities.

How to Apply

To apply, please visit: firstrand.wd3.myworkdayjobs.com

REF Code: R53581

About the Company

First National Bank of Namibia (FNB) is one of the largest commercial banks in Namibia, headquartered in Windhoek. It operates as a subsidiary of FirstRand Bank Limited, a major South African financial services group, while maintaining its own distinct banking license and operations within Namibia. The bank provides a comprehensive range of retail, commercial, and corporate banking services across the country, including personal loans, mortgages, business financing, and digital banking platforms. FNB Namibia serves individual consumers, small and medium enterprises, and large corporate clients through its branch network and electronic channels. It is regulated by the Bank of Namibia and plays a significant role in the country's financial sector.

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Frequently Asked Questions

What qualifications or certifications are typically required for a Business Support Specialist role at FNB Namibia?

Most employers in Namibia require a diploma or degree in Information Technology, Business Administration, or a related field. Certifications in ITIL, Microsoft technologies, or business analysis are often advantageous. Practical experience in banking or financial services is highly valued by institutions like FNB.

What are the typical day-to-day responsibilities of a Business Support Specialist in Namibia's banking sector?

You will troubleshoot technical issues, support business applications, and liaise between IT teams and business units to ensure smooth operations. Documentation of processes, user training, and system testing are also common tasks. Strong communication skills are essential as you bridge technical and non-technical stakeholders.

How does workplace culture and work-life balance look for IT roles at Namibian banks like FNB?

Namibian banking institutions generally maintain professional, hierarchical cultures with clear reporting structures. Standard working hours apply, though IT support roles may require occasional after-hours availability for critical system issues. Employers increasingly recognise the importance of work-life balance, but responsiveness during emergencies is expected.

What career progression opportunities exist for Business Support Specialists in Namibia's financial sector?

With experience, you can advance to senior specialist, team lead, or business analyst positions within IT or operations departments. Some professionals transition into project management, IT management, or specialised roles like enterprise architecture. Continuous upskilling through local institutions such as NUST or international certifications accelerates growth.

What employee benefits are typically offered for full-time IT positions at Namibian banks?

Standard benefits usually include annual leave as per Namibian labour law, medical aid contributions, and pension or provident fund arrangements. Larger banks often provide additional perks such as performance bonuses, study assistance, and wellness programmes. Specific packages vary by employer and are typically negotiated at offer stage.

How should I apply for a Business Support Specialist position at FNB Namibia, and what do employers prioritise in candidates?

Applications are typically submitted through FNB Namibia's official careers portal or reputable local job boards such as My Namibia or Careers Namibia. Employers prioritise candidates with relevant qualifications, proven problem-solving abilities, and experience in financial services or enterprise environments. Tailor your CV to highlight technical competencies and your understanding of banking operations.