BUSINESS DEVELOPMENT LEAD – Pay At Services Namibia (Pty) Limited

Vacancy

Required appointment date: As soon as possible.
Reporting to: Head of Sales
Position based: Windhoek. Namibia
Rationale for the role: Take responsibility for step growth in transaction volumes through (1) servicing existing billers effectively with existing services and new Pay@ innovations and (2) through the onboarding of new high volume potential billers.

Responsibilities include
•Growing transaction volumes through the effective servicingof billers under management
o Certain existing Pay@ billers will be handed over to the new Customer Relationship Manager (CRM). Take over the full responsibility of these billers.
o Ensure the timely and successful delivery of existing and new innovative solutions according to the billers’ needs and objectives.
o Continuous biller relationship building: Regular contact,client visits, call centre training, etc.
Onboarding new billers
o Source and onboard new high-volume potential and / or strategic billers. This could involve working with Pay@’s referral partners in this regard.
o Oversight of the integration process / progress for new biller prospects under management.
o Distribution and processing of Pay@ onboarding documents (Contracts/BRS/Specs).
⦁ Grow transaction volumes through both retailer and digital payment networks.
⦁ Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders.
⦁ Take on an active role in identifying and developing Pay@ strategic partnerships- banks, referral partners, etc.This includes networking with business partners at expos and events.
⦁ Innovation – Explore innovative and impactful new solutions or other strategic opportunities to grow the Pay@ business. Write business cases and lodge work requests for required new solutions. This includes working with the other CRM team members to develop industry specific solutions.
⦁ Actasthekey interface between billers/prospectsand departments within Pay®.
⦁ Marketing management – Work with the marketing manager to maintain Pay@’s marketing presence at billers and payment networks, develop marketing collateral, run calls-to-action. workshops, conferences, etc.
•Operations, finance, and support- Assist Admin. Finance and IT where necessary to ensure operations pertaining to billers under management run smoothly.
o Ensure Bill Issuer Report is updated regularly.
o Ensure Biller details are up to date and properly administered.
o Support regarding queries/reports/technical requirements.
o Continuously appraiseand lookfor opportunities toenhancePay@’s business processes. For example, continuously review and look for ways to enhance Pay@’s sales and activation process.
o Maintain biller organisational documentation (Agreements, specifications, BRS’s).
o Assist with collection of monthly payments where billers do not settle Pay@ on time.
o Assist marketing with the setting up of Pay® training manuals for current and new billers.
o Review and improving of internal and external sales processes.

Reporting
o Track progress of all business development opportunities and report the same to management from time to time.
o YTD sales volume analysis and forecasting.
o Use data analytics tools to track the relevance of Pay@’s solutions at billers and to support the rationale behind solution recalibrations and new solution developments.
o Query and issue management.
General
o Keep up to date with market trends and competitor activity.
o Keep up to date with relevant industry regulations.

Key requirements
o Relevant tertiary qualification essential.
o Referenceable sales and enterprise level client relationship management experience.
o 8 – 10 years’experience in financial services, particularly the payments industry.
Experience in marketing strategies, planningand execution. Additional ideal requirements
⦁ Referenceableexperience in developing business initiatives toscale.
⦁ Good understanding of the project development lifecycle.
⦁ Good understanding of the digital payments landscape.

Personal traits
⦁ Accountability.
⦁ Ability to switch between high-level strategy and attention to detail.
⦁ Pre-empting requirements and actioning accordingly (for example, proposals, presentations, client feedback, etc). Taking the lead!
⦁ Problem solving ability.
⦁ Resilience.
⦁ Work effectively in a team.
⦁ Ability to innovate and manage change.
⦁ Disciplined and self-managed.
⦁ Good planning skills.
⦁ Good interpersonal relationships.
⦁ Fluent in English and Afrikaans will be preferable.
⦁ Excellent communication and report writing skills.
⦁ Computer literate with a full understanding of the Microsoft suite.
⦁ Driver’s license.
⦁ Own reliable transport.
⦁ Ability to travel extensively.