BUSINESS ANALYST, CORE BANKING AND CHANNEL SUPPORT – LETSHEGO BANK NAMIBIA

Closing Date: 

Friday, July 10, 2020

Location of the Job: 

Windhoek,Namibia

Reports to: Information & Technology (IT) Manager

Purpose of the Job:

To help businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.

Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable organizations to achieve its goals. The role of the Business Analyst (BA) is that of a person who interfaces with the customers to understand their requirements.

Key Accountabilities include:

1. Provide Core Banking Application Support;
2. Provide support for payments systems, including EFT, cards, POS, mobile and internet banking;
3. Provide support for Banking Digital Channels
4. Defines and documents process flows related to IT business systems;
5. Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access;
6. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users;
7. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training;
8. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes;
9. Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of bank-wide significant or specific to a bank division (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined or recommended have not been identified. Recommended solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders.);
10. Researches and prepares statistical reports using data from banking systems and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making;
11. Participates in user acceptance testing and testing of new system functionality;
12. Provides technical assistance in training, mentoring, and coaching professional and technical staff;
13. Develops training curriculum and conducts formal training sessions covering assigned systems module;
14. Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, and technical analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient Bank operations; prepares reports and written findings and recommendations; and monitors changes;
15. Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments

General Responsibilities:

• Flexible in working under changing and different work settings.
• Maintain high team morale.
• Adhere to company and project standards and guidelines.
• Accurate time accounting and reporting of own work.
• Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report it to reporting manager.
• Pay high attention to detail in all work.
• Quality, on time delivery of agreed deliverables.
• Contribute to the company knowledge base and process improvements.

Required knowledge and skills:

• Sound Engineering systems concepts and principles
• Knowledge of National Payment System (NPS)
• Technical computer knowledge
• Complex modelling techniques
• Analytical and conceptual expertise
• Planning, documentation, analysis and business requirements management techniques
• Knowledge of business processes
• Ability to have a business-oriented vision
• Improvement of business and engineering processes, decision-making.
• Fundamentals of project management
• Management of customer relationship
• Time management and personal organization skills
• Communication of technical information to a non-technical audience
• Communication of business information to a technical audience
• Negotiation Skills

General Responsibilities:

• Flexible in working under changing and different work settings.
• Maintain high team morale.
• Adhere to company and project standards and guidelines.
• Accurate time accounting and reporting of own work.
• Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report it to reporting manager.
• Attentive to detail
• Quality, on time delivery of agreed deliverables.
• Contribute to the company knowledge base and process improvements.

Project Responsibilities

Business Process Analysis:

• Understand what the business does and how it does it
• Determine how to improve existing business process
• Determine which tasks/steps to automate (identify scope and get the requirements)
• Design the features of IT systems (create functional requirements)
• Implement the new features of the IT system (technical design)

Technical Recommendation and Testing:

• Co-ordinate testing efforts with QA
• Ensures issues are identified, tracked, reported on, and resolved in a timely manner.

Project Execution

• Assists in enforcement of project deadlines and schedules.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Communicates and applies project standards.
• Manages resources in accordance with project schedule.
• Consistently delivers high-quality services to our clients.
• Understands the components of running a fiscally successful project.

Minimum Requirements:

• Degree/Diploma or Industry certified technical qualification
• 3+ Years of relevant industry experience.