Job Description
Position : Booking Consultant/ReservationistOkonjima Lodge Has a Vacancy for a Booking Consultant/Reservationist
The Booking Consultant is responsible for providing accurate information to private clients and travel agents, regarding all Okonjima products and packages.
Required profile for job ad : Booking Consultant/ReservationistDUTIES AND RESPONSIBILITIES:
- To deal with enquiries via telephone, internet and email.
- Must have in-depth knowledge of all the products and packages that Okonjima offers.
- Be able to check availability and make reservations as per guest or agent enquiry.
- Must focus on customer services when dealing with queries to be able to give as much information as possible.
- Must be able to maintain professional and courteous client relations when communication via telephone or email.
- Must be able to up-sell and offer alternatives.
- Excellent client services skills.
- Must be able to work independently and have good judgment.
- Be able to work in a team and assist colleagues with workload during the busy season.
- Handle high work volume consistent with Okonjima standards.
- Must be willing to do standby every 2nd week and weekend.
One Comment
Am a 25 year old Diploma graduate in Travel and Tourism Level 6 and still busy with my Bachelors Degree. Currently busy with my internship at Gondwana Collection (Damara Mopane Lodge) as a receptionist. My field of study was making booking and reservations with marketing and customer service management and more. I have 3 full years of hospitality experience and working hands on with guest.