ADMISSION CLERK – DAY WORKER – Lady Pohamba Private Hospital

Key Responsibilities

• Receive and assist patients and their families with the admission and registration process.
• Register new and returning patients accurately on the hospital’s admission system.
• Verify patient demographic, contact, medical aid and other relevant information.
• Ensure that all required admission documentation is completed accurately and signed where applicable.
• Verify medical aid membership and benefits in accordance with hospital procedures.
• Obtain and process the necessary authorisations for admissions where required.
• Explain admission procedures, hospital requirements and relevant documentation to patients and/or their representatives.
• Maintain accurate and up-to-date patient records and ensure that all information is captured correctly.
• Handle patient information with strict confidentiality and discretion.
• Liaise with medical aid providers, doctors, wards, departments and other relevant stakeholders regarding patient admissions.
• Ensure that patients are directed or transferred to the appropriate ward or department following admission.
• Handle admission-related enquiries professionally and efficiently.
• Assist with the processing of patient discharges and other related administrative requirements when required.
• Ensure that all admission documentation is filed and maintained according to hospital procedures.
• Handle cash or payment-related processes where applicable and in accordance with hospital procedures.
• Identify and escalate discrepancies, incomplete documentation or admission-related queries to the appropriate supervisor.
• Provide professional and courteous customer service to patients, visitors and healthcare professionals.
• Comply with hospital policies, procedures and applicable confidentiality requirements.
• Perform any other duties reasonably related to the position.

Requirements

• Grade 12 or equivalent qualification.
• Previous experience in admissions, reception, medical administration or a similar healthcare environment will be an advantage.
• Previous experience in a customer-facing administrative position.
• Basic computer literacy and the ability to work with electronic systems.
• Good verbal and written communication skills.
• Good numerical and administrative skills.
• Excellent customer service and interpersonal skills.
• Ability to work accurately under pressure and manage multiple tasks.
• Ability to maintain confidentiality and exercise discretion when handling patient information.
• Knowledge of medical aid procedures and hospital admission processes will be an advantage.

How to Apply