ADMIN SUPPORT CLERK – Bank Windhoek

Admin Support Clerk (RB4) – Aranos Branch
Listing reference: capbw_001180

Introduction
Responsible for effective and efficient execution of back office routine administration.

KEY PERFORMANCE AREAS (KPAS)

1. Routine Administration
Responsible for effective and efficient execution and control of all back office routine administrative activities in compliance with the Bank’s policies, procedures, rules and regulations

2. Service Delivery
· Provide excellent and timeous service to relevant internal stakeholders in order to optimize service delivery to external clients.
· Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

3. Operational Risk
Responsible for effective and efficient execution/application of all back office routine administrative activities in compliance with the Bank’s internal processes and procedures, operational manuals and circulars in order to minimize operational risk.

Core Competencies
Organizing and Executing
Delivering and meeting customer expectations
Planning and organizing
Adapting and Coping
Adapting and responding to change
Supporting and Coorperating
Working with people
Adhering to principles and values

Minimum requirements
Experience/Knowledge/Skills Required

· Adequate knowledge of Banks products and services, sales and administration.
· Strong computer skills
· Good interpersonal skills
· Good planning and organising skills
· Good communication skills
· Attention to detail

Qualification
A qualification in the Commercial field